Executive School Relations Officer

High Rise Enterprise, Inc.; Harvey (LA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision coverage

Disability coverage

401(k) employer match

Job summary

Jefferson RISE Charter School in Harvey, LA, is seeking a Principal Administrative Officer to oversee stakeholder concerns, faculty and parent communications, and issue resolution. This 12-month, full-time role reports to the Executive Director and sits in the Executive Leadership department.

You will manage intake for concerns, document interactions, route issues to administrators, and maintain confidentiality while supporting leadership on projects and initiatives.

Qualifications

• Bachelor’s degree preferred.
• 3+ years of experience in education, administration, customer service, HR, or related field.
• Strong interpersonal and relationship-building skills.
• Demonstrated ability to navigate difficult or sensitive conversations professionally.
• Proficiency in Google Workspace.

Responsibilities

• Serve as a representative of the Principal’s Office for parent and community concerns.
• Meet with families to gather information and understand concerns.
• Explain school processes, expectations, and next steps clearly.
• Respond to parent inquiries in a timely, professional manner.
• Coordinate meetings between families and school personnel.
• Ensure consistent follow-up and communication with stakeholders.
• Build strong relationships while maintaining school expectations.
• Gather and document information related to complaints, concerns, and appeals.
• Maintain clear, organized records of meetings and follow-up actions.
• Route issues to appropriate administrators for decision-making.
• Monitor open issues and ensure timely follow-through.
• Resolve routine concerns while escalating more complex situations.
• Support leadership with administrative projects and initiatives.
• Prepare correspondence, reports, and meeting materials.
• Coordinate logistics for meetings, events, and stakeholder interactions.
• Maintain confidentiality in all matters.

Skills

Interpersonal skills

Conflict resolution

Communication

Organizational skills

Education

Bachelor’s degree preferred

Tools

Google Workspace

Job description

Jefferson RISE Charter School in Harvey, LA, is seeking a Principal Administrative Officer to oversee stakeholder concerns, faculty and parent communications, and issue resolution. This 12-month, full-time role reports to the Executive Director and sits in the Executive Leadership department.

You will manage intake for concerns, document interactions, route issues to administrators, and maintain confidentiality while supporting leadership on projects and initiatives.