Executive Protection Operations Manager

Allied Universal; New York (NY); On-site; USD 75,000 - 97,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance.

401(k) plan.

Eight paid holidays.

Five paid sick days.

Four personal days.

Vacation accrual

Job summary

Allied Universal Enhanced Protection Services in New York City seeks an experienced Protective Services Manager to lead a team of Executive Protection operatives, ensuring high-quality service for clients across North America.

You will report to the client office, directing operations, training, budgeting, reporting, and client communications while driving continuous improvements in service delivery.

Qualifications

• Bachelor’s degree in Criminal Justice, Security Management, or related field.
• CPR certification.
• Valid driver's license where required.
• Ability to meet state/local licensing requirements.
• Minimum of seven (7) years of full-time Executive Protection experience.
• Experience in government, law enforcement, military, and/or private security environments.
• Strong understanding of protective operations, including residential security and executive protection driving.
• Ability and willingness to accommodate short-notice domestic and international travel.
• Excellent verbal and written communication skills.
• Ability to collaborate with multiple departments to meet business and operational needs.
• Proven ability to evaluate program effectiveness and drive operational efficiency and quality control.

Responsibilities

• Oversee quality control for all services associated with the account.
• Drive continuous innovation and improvements across service delivery.
• Manage and supervise all personnel and teams supporting the principal and/or client.
• Develop, implement, supervise, and enforce operational strategies and procedures.
• Oversee security operations management, supervision, and deployment.
• Coordinate priority intelligence requirements to inform and support field operations.
• Ensure all agent and team training requirements are met, while identifying emerging training needs and opportunities.
• Maintain accurate records, manage operational data, and prepare reports.
• Develop and deliver Quarterly Business Reviews (QBRs).
• Develop job descriptions and coordinate recruiting, interviewing, and onboarding activities.
• Conduct employee performance evaluations and manage documentation, corrective action plans, and, when necessary, terminations.
• Supervise billing and invoice processes.
• Manage operational forecasting and budgets.
• Oversee timecards, expenses, and resource allocation.

Skills

Executive Protection

Leadership

Communication skills

Travel willingness

Risk assessment

Education

Bachelor's degree in Criminal Justice

Tools

CPR certification

Driver's license

Licensing compliance

Job description

Allied Universal Enhanced Protection Services in New York City seeks an experienced Protective Services Manager to lead a team of Executive Protection operatives, ensuring high-quality service for clients across North America.

You will report to the client office, directing operations, training, budgeting, reporting, and client communications while driving continuous improvements in service delivery.