Executive Partner, Enterprise Customer Success (Payer)

Innovaccer Inc.; United States; On-site; USD 180,000 - 250,000; Full time

Benefits offered by this job

Generous Paid Time Off

Best-in-Class Parental Leave

Recognition & Rewards

Comprehensive Insurance Coverage

Job summary

Innovaccer Inc. is seeking an Associate Partner in Customer Success to own post-sale relationships across a portfolio of enterprise healthcare customers.

You will drive renewals, expansion, value realization, and executive trust, translating platform capabilities into financial, clinical, and operational value for senior stakeholders. You will lead executive QBRs and partner with Sales to shape expansion strategy, while maintaining forward-looking growth plans and risk mitigation measures.

Qualifications

• 8–12+ years in healthcare consulting, customer success, account management, or enterprise SaaS.
• Strong background in healthcare operations, payer/provider models, or clinical analytics.
• Comfortable setting direction, making judgement calls, and holding teams accountable without formal authority.
• Proven experience owning senior executive relationships.

Responsibilities

• Own renewals, expansion, value realization, and executive trust for a portfolio of enterprise healthcare customers.
• Lead executive QBRs focusing on outcomes, ROI, and strategic roadmap alignment.
• Own account strategy including stakeholder mapping, success plans, and risk mitigation.
• Act as executive quarterback across Product, Engineering, Analytics, and Delivery for assigned accounts.
• Use data and outcomes to enable expansion conversations and translate analytics into executive narratives.

Skills

Executive relationship management

Healthcare operations knowledge

Clinical analytics understanding

Education

MBA or equivalent strategic training

Job description

Innovaccer Inc. is seeking an Associate Partner in Customer Success to own post-sale relationships across a portfolio of enterprise healthcare customers.

You will drive renewals, expansion, value realization, and executive trust, translating platform capabilities into financial, clinical, and operational value for senior stakeholders. You will lead executive QBRs and partner with Sales to shape expansion strategy, while maintaining forward-looking growth plans and risk mitigation measures.