Senior Enterprise Partner, Customer Success

Innovaccer Analytics; États-Unis; À distance; USD 120 000 - 190 000; Plein temps

Avantages offerts par ce poste

Paid Time Off 22 days

Parental Leave

Rewards & Recognition

Insurance Coverage

Résumé du poste

Innovaccer Inc. is seeking an Associate Partner Customer Success to own post‑sale enterprise relationships, renewals and expansion, and to drive measurable value across a portfolio of healthcare customers.

You will lead executive QBRs, translate platform capabilities into outcomes, and partner with Sales to grow the account narrative. The role requires 8–12+ years in healthcare consulting, customer success, or enterprise SaaS, with a strong commercial mindset and ability to operate across

Qualifications

• 8–12+ years in healthcare consulting, customer success, account management, or enterprise SaaS.
• Strong background in healthcare operations, payer/provider models, or clinical analytics.
• Comfortable setting direction, making judgement calls, and holding teams accountable without formal authority.
• Proven experience owning senior executive relationships.
• Demonstrated ability to drive outcomes in ambiguous, fast changing environments with distributed and offshore delivery teams.

Responsabilités

• Own renewals, expansion, value realization, and executive trust across a portfolio of enterprise healthcare customers.
• Lead executive QBRs focused on outcomes, ROI, and strategic roadmap alignment.
• Translate customer goals into clear priorities for internal teams and ensure delivery aligns to promised outcomes.
• Proactively surface churn risk with documented mitigation plans and manage account health through structured rhythms (QBRs, exec touchpoints).
• Act as the executive quarterback across Product, Engineering, Analytics, and Delivery for assigned accounts.

Connaissances

Executive relationships

Commercial mindset

Strategic leadership

Data storytelling

Communication

Formation

MBA or equivalent

Description du poste

Innovaccer Inc. is seeking an Associate Partner Customer Success to own post‑sale enterprise relationships, renewals and expansion, and to drive measurable value across a portfolio of healthcare customers.

You will lead executive QBRs, translate platform capabilities into outcomes, and partner with Sales to grow the account narrative. The role requires 8–12+ years in healthcare consulting, customer success, or enterprise SaaS, with a strong commercial mindset and ability to operate across