Executive Partner Director Retail Services
Salesforce
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Job summary
Salesforce is seeking an Account Partner Director for Retail Professional Services to lead executive relationships and drive services engagements across a retail portfolio.
You will collaborate with Account Executives, Solution Engineers, and Delivery teams to shape strategies, develop SOWs, and ensure on-time delivery while expanding services revenue. The role emphasizes Salesforce product expertise and strong customer leadership.
Qualifications
- 10+ years in professional services or services sales with significant retail experience.
- Proven ability to manage and grow enterprise client relationships and meet revenue targets.
- Strong knowledge of Salesforce capabilities and retail processes (Commerce, Marketing, Service, Data/AI).
Responsibilities
- Serve as executive POC for Professional Services across defined retail accounts.
- Identify, qualify, and close Professional Services opportunities including implementation and managed services.
- Collaborate with Account Executives, Solution Engineers, and Delivery teams on services strategies.
- Lead development of SOWs, proposals, and roadmaps for retail needs.
- Ensure successful delivery, customer satisfaction, and on-time/on-budget results.
- Identify expansion opportunities within existing accounts to grow services revenue.
- Advocate for resources and solutions aligned to customer success.
Skills
Education
Tools
Job description
Salesforce is seeking an Account Partner Director for Retail Professional Services to lead executive relationships and drive services engagements across a retail portfolio.
You will collaborate with Account Executives, Solution Engineers, and Delivery teams to shape strategies, develop SOWs, and ensure on-time delivery while expanding services revenue. The role emphasizes Salesforce product expertise and strong customer leadership.
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