Executive Operations Partner, Customer Success

Deepgram; San Francisco (CA); On-site; USD 140,000 - 210,000; Full time

Job summary

Deepgram is seeking an Executive Business Partner (EBP) to partner closely with the SVP of Customer Success and enhance operating effectiveness across the CS organization.

This role blends exceptional executive support with business acumen, analytics, and project management to turn data into actionable insights and strategic narratives. You will sit with the SVP in forecasting discussions and help scale processes and decision quality across teams.

Qualifications

• Experience supporting a senior executive, leading operations, strategy, or analytics.
• Ability to translate complex data into concise executive insights.
• Strong project management and cross-functional coordination skills.

Responsibilities

• Partner with the SVP of Customer Success to manage calendars, meetings, and priorities.
• Develop dashboards and narratives that summarize performance, risks, and opportunities for leadership.
• Drive operating rhythms, forecasts, and executive communications.
• Coordinate cross-functional initiatives across CS, Sales, Finance, and Product.
• Prepare materials for leadership meetings and board reviews.

Skills

Executive support

Business acumen

Analytical thinking

Project management

Forecasting

Data storytelling

Education

Bachelor's degree in Business, Analytics, or related field

Tools

CRM software

BI tools

Spreadsheet (Excel/Sheets)

Job description

Deepgram is seeking an Executive Business Partner (EBP) to partner closely with the SVP of Customer Success and enhance operating effectiveness across the CS organization.

This role blends exceptional executive support with business acumen, analytics, and project management to turn data into actionable insights and strategic narratives. You will sit with the SVP in forecasting discussions and help scale processes and decision quality across teams.