Executive Operations Manager, Arc XP

The Washington Post; United States; On-site; USD 130,000 - 242,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with matching

Paid vacation and sick leave

Paid holidays

Parental leave

Mental health resources

Backup care and caregiver concierge

Gender affirming services

Pet insurance

Post digital subscription

Leadership and career development

Job summary

The Washington Post is seeking an Executive Operations Manager for Arc XP in Washington, DC. This role partners with the President to drive day‑to‑day operations, align priorities, and streamline workflows across multiple teams in a growing SaaS business.

You will help establish operating rhythms, track strategic initiatives, and surface risks. Excellent organizational, planning, and communication skills are essential for success in this fast‑paced environment.

Qualifications

• Experience in operations, program coordination, business operations, or chief‑of‑staff–like roles.
• Strong organizational and prioritization skills, with the ability to manage multiple workstreams.
• Clear and effective communication skills, especially when coordinating across teams.
• Ability to anticipate needs, identify gaps, and follow through on execution.
• Sound judgment and discretion when working with sensitive or confidential information.
• Comfort working in a fast‑paced environment with shifting priorities.

Responsibilities

• Partner with the President on day‑to‑day business operations, aligning priorities and workflows across the organization.
• Support the operating rhythm of the business, planning cycles, leadership meetings, and team cadences.
• Help track key initiatives and commitments, ensuring follow‑through and surfacing risks or delays.
• Coordinate cross‑functional work by clarifying dependencies and timelines across teams.
• Prepare materials for leadership discussions to support clear, efficient decision‑making.
• Identify operational inefficiencies and recommend practical improvements to processes and workflows.
• Support execution of cross‑functional projects that improve organizational effectiveness.
• Partner with Finance and other functions to support planning, tracking, and coordination of business activities.
• Improve internal communication by ensuring updates, decisions, and priorities are clearly documented.
• Help introduce tools, workflows, or lightweight automation to improve efficiency.

Skills

Operations experience

Organizational skills

Communication skills

Anticipate needs

Discretion with confidential info

Fast-paced environment

Tools

Google Workspace

Slack

Jira/Asana

Job description

Join the future of news We’re on a mission to deliver riveting storytelling for all of America. At The Washington Post, you’ll help reinvent news. Our work is driven by a deep investigative spirit and enhanced by innovation to bring audiences closer to the stories that matter most.

About Our Team

The Washington Post is powered by the passion and talent of our people. It takes all of us to reinvent news. Beyond our award-winning News and Opinions teams, we work across many departments, including Brand & Events, Communications, Customer Care, Engineering & Product, Finance, Human Resources, Legal, Marketing & Advertising, Print Operations, and Sales.

Why This Role Matters

Arc XP (www.arcxp.com) is a cloud‑based digital experience platform that helps enterprise companies, retail brands, and media and entertainment organizations create and distribute content, drive digital commerce, and deliver powerful multichannel experiences. A division of The Washington Post, Arc XP has powered the digital transformation of customers across the globe, currently serving more than 2,700 sites in 30 countries that reach more than 1.5 billion unique visitors monthly.

Job Description

The Executive Operations Manager helps ensure Arc XP operates with clarity, consistency, and strong execution. Partnering closely with the President, this role supports day‑to‑day business operations by strengthening alignment, improving workflows, and helping leadership priorities translate into action. This role focuses on enabling effective execution across teams—supporting operating rhythms, coordinating initiatives, and improving how work gets done. It is an operations role centered on organization, follow‑through, and continuous improvement, not administrative support.

What Motivates You

You enjoy bringing structure and organization to fast‑moving, evolving environments. You’re energized by improving processes and helping teams stay aligned and productive. You like connecting work across teams and ensuring priorities move forward. You take pride in anticipating needs, spotting gaps, and helping leaders operate more effectively.

How You’ll Support the Mission

1. Partner with the President on day‑to‑day business operations, helping align priorities, workflows, and communication across the organization.
2. Support the operating rhythm of the business, including planning cycles, leadership meetings, and ongoing team cadences.
3. Help track key initiatives and commitments, ensuring follow‑through and surfacing risks or delays.
4. Coordinate cross‑functional work by clarifying dependencies, timelines, and next steps across teams.
5. Prepare materials and structure for leadership discussions to support clear, efficient decision‑making.
6. Identify operational inefficiencies or gaps and recommend practical improvements to processes and workflows.
7. Support execution of cross‑functional projects that improve organizational effectiveness and team alignment.
8. Partner with Finance and other functions to support planning, tracking, and coordination of business activities.
9. Improve internal communication by ensuring updates, decisions, and priorities are clearly documented and shared.
10. Help introduce tools, workflows, or lightweight automation that improve efficiency and reduce manual work.

The Skills and Experience You Bring

• Experience in operations, program coordination, business operations, or chief‑of‑staff–like roles.
• Strong organizational and prioritization skills, with the ability to manage multiple workstreams.
• Clear and effective communication skills, especially when coordinating across teams.
• Ability to anticipate needs, identify gaps, and follow through on execution.
• Sound judgment and discretion when working with sensitive or confidential information.
• Comfort working in a fast‑paced environment with shifting priorities.

Preferred Qualifications

• Experience in SaaS, media, or technology organizations.
• Exposure to operational planning, project management or business operations.
• Familiarity with tools such as Google Workspace, Slack, Jira/Asana, or similar platforms.
• Interest in workflow optimization, automation, or AI‑enabled productivity tools.

Role Structure

• Reports to: President, Arc XP
• Location: Washington, DC
• Full‑time

Why This Role / Why Arc XP

This role offers the opportunity to work closely with leadership while helping improve how Arc XP operates day to day. You’ll contribute to building stronger processes, clearer alignment, and more effective execution across a growing SaaS business. Collaboration makes us stronger. That’s why our offices are designed with open layouts, modern technology, and easy access to transportation. With certain exceptions for newsgathering and business travel, we work on‑site five days a week.

Compensation and Benefits

• Competitive medical, dental and vision coverage
• Company‑paid pension and 401(k) match
• Three weeks of vacation and up to three weeks of paid sick leave
• Nine paid holidays and two personal days
• 20 weeks paid parental leave for any new parent
• Robust mental health resources
• Backup care and caregiver concierge services
• Gender affirming services
• Pet insurance
• Free Post digital subscription
• Leadership and career development programs

Benefits may vary based on the job, full‑time or part‑time schedule, location, and collectively bargained status.

The salary range for this position is: $130,300 - $242,100 Annual. The actual salary within this range will depend on individual skills, experience, and qualifications as they relate to specific job requirements.

This position may be eligible for a bonus or incentive program, and a member of the Talent Acquisition team will discuss bonus payment terms and conditions during the interview process.

We’re on a mission to deliver riveting storytelling for all of America. At The Washington Post, you’ll help reinvent news. Our work is driven by a deep investigative spirit and enhanced by innovation to bring audiences closer to the stories that matter most. We are powered by the passion and talent of our people. It takes all of us.