Executive & Operations Coordinator

State Farm Insurance Companies; Vernon (CT); On-site; USD 60,000 - 70,000; Full time

Job summary

State Farm Insurance Companies in Vernon, CT, seeks an Executive & Operations Coordinator to support the Agent/Owner and help ensure the smooth operation of a growing multi-office insurance and financial services organization. The ideal candidate is highly organized, proactive, and able to manage multiple priorities with discretion.

The role focuses on calendar management, payroll assistance, record-keeping, and coordinating team communications, while maintaining organized processes and ensuring

Qualifications

• Exceptional organization and dependability required.
• Ability to manage multiple priorities and handle confidential information.
• Strong communication with customers and team members; follow-up until completion.

Responsibilities

• Manage the Agent’s calendar, appointments, travel, and incoming email communications
• Triage and route customer requests to the appropriate team member and track items through resolution
• Process payroll and assist with bill payments
• Track completion and accuracy of recurring agency reports, reconciliations, and operational processes
• Monitor customer communication channels to help ensure timely responses
• Track employee attendance, continuing education, compliance training, birthdays, and work anniversaries
• Coordinate quarterly employee check-ins, team events, and recognition
• Assist with recruiting communication and interview scheduling
• Respond to Google reviews and complete periodic website updates
• Maintain organized records, calendars, reminders, and recurring operational schedules
• Identify missed deadlines or incomplete processes and bring them to the appropriate person’s attention
• Assist the Agent with special projects and other administrative needs

Skills

Organizational skills

Dependability

Discretion

Resourcefulness

Proactiveness

Job description

Executive & Operations Coordinator $60,000-$70,000/yr

We are seeking a highly organized, proactive, and detail-oriented Executive & Operations Coordinator to support the Agent/Owner and help ensure the smooth operation of a growing multi-office insurance and financial services organization.

This position serves as a key administrative and operational partner to the Agent, helping protect the Agent’s time while ensuring important tasks, processes, deadlines, and communications do not fall through the cracks. The ideal candidate is someone who takes ownership, anticipates needs, follows through relentlessly, and enjoys creating order in a fast-paced environment.

Key Responsibilities

• Manage the Agent’s calendar, appointments, travel, and incoming email communications
• Triage and route customer requests to the appropriate team member and track items through resolution
• Process payroll and assist with bill payments
• Track completion and accuracy of recurring agency reports, reconciliations, and operational processes
• Monitor customer communication channels to help ensure timely responses
• Track employee attendance, continuing education, compliance training, birthdays, and work anniversaries
• Coordinate quarterly employee check-ins, team events, and recognition
• Assist with recruiting communication and interview scheduling
• Respond to Google reviews and complete periodic website updates
• Maintain organized records, calendars, reminders, and recurring operational schedules
• Identify missed deadlines or incomplete processes and bring them to the appropriate person’s attention
• Assist the Agent with special projects and other administrative needs

What We’re Looking For

The ideal candidate is exceptionally organized, dependable, discreet, resourceful, and proactive. You should be comfortable managing multiple priorities, handling confidential information, communicating professionally with customers and team members, and following up until tasks are completed.

This role does not have supervisory authority over team members. Instead, the Executive & Operations Coordinator helps maintain visibility and accountability around established processes, deadlines, and responsibilities and escalates concerns to leadership when appropriate.

Insurance experience or licensing is not required. Strong administrative, executive support, operations, payroll, bookkeeping, or small-business experience is preferred.