Executive Meetings & Convention Services Lead

MGM Resorts International; Las Vegas (NV); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Wellness programs

Employee discounts across hospitality,

Complimentary parking

Health and income protection benefits

Professional growth opportunities

Job summary

MGM Resorts International’s Bellagio property is seeking an Associate Director of Convention Services to lead the Executive Meeting Manager team and drive strategic planning, training, and revenue achievement for high-profile convention groups.

The role requires directing operations across client meetings, room setups, and logistics while ensuring exceptional service, safety, and cross-department collaboration in a luxury resort environment.

Qualifications

• The ideal candidate is a skilled hospitality professional holding a Bachelor’s degree or equivalent experience, backed by at least four years of progressive leadership in convention services and management within a large-scale resort setting.
• They possess proven expertise in complex event scheduling, labor coordination, and cross-functional operational execution, paired with hands-on proficiency in industry-standard sales and catering platforms such as Delphi or Daylight to deliver seamless, world-class guest and event experiences.

Responsibilities

• Lead and coach a team of Managers to provide superior customer service
• Administer and establish goals, policies, and standards for the department
• Work directly with clients on room setups, tradeshow logistics, rooming needs, billing needs and any other requirements pertinent to their program
• Practice and observe safety rules and regulations and encourage others to do the same
• Coordinate staff meetings, incentive programs, monthly survey reports, and special projects
• Participate in site inspections, pre/post-convention meetings, meal functions, entertainment events, etc., with customers
• Maintain positive working relationships with internal departments and outside vendors
• Coach and lead the EMM staff and training for all newly hired Executive Meeting Managers
• Work with team on establishing new ideas to streamline the convention services operations
• Manage HR responsibilities for assigned department(s) including hiring, training, and succession planning

Skills

Leadership

Convention Services

Event Scheduling

Labor Coordination

Cross-functional Coordination

Delphi

Daylight

Education

Bachelor's degree or equivalent experience

Tools

Delphi

Daylight

Job description

MGM Resorts International’s Bellagio property is seeking an Associate Director of Convention Services to lead the Executive Meeting Manager team and drive strategic planning, training, and revenue achievement for high-profile convention groups.

The role requires directing operations across client meetings, room setups, and logistics while ensuring exceptional service, safety, and cross-department collaboration in a luxury resort environment.