Executive Meeting Manager

Concord Hospitality Enterprises; North Carolina; On-site; USD 50,000 - 70,000; Full time

Job summary

Concord Hospitality Enterprises is looking for an Executive Meeting Manager in North Carolina. The role involves providing top-notch customer service, managing all event details, and achieving sales goals. Full-time associates enjoy comprehensive benefits and opportunities for personal growth within a strong, supportive culture.

Benefits

Medical/Dental/Vision Insurance

401K

Tuition Assistance

Discounted Hotel Rates

Career Development Opportunities

Qualifications

• Excellent time management and self-motivation.
• Strong focus on detail and proactive planning.
• Ability to develop new business and maintain existing accounts.

Responsibilities

• Manage pre-event, event, and post-event details.
• Coordinate with internal/external partners for revenue forecasting.
• Achieve sales activity and revenue goals through calls and meetings.

Skills

Customer Service

Time Management

Organizational Skills

Communication

Sales

Tools

Delphi

CI/TY

PMS

Job description

Description

As the Executive Meeting Manager, you will:

• Always provide the highest levels of customer service to internal partners and external clients.
• Respond in a quick, timely, and professional manner to all internal partners and external customers, delivering clear and concise communication that represents Concord Hospitality via all channels.
• Demonstrate excellent time management, self-motivation, proactive planning, and organizational savvy with a keen focus on detail.
• Satisfactorily maintain existing accounts/segments and diligently develop new business for the hotel.
• Effectively monitor and manage all aspects of pre-event, event, and post-event details, including room blocks, meeting space, concessions, group history, reports, key dates, contract clauses, resumes, event orders, billing details, and other group/event aspects.
• Attend customer functions as needed.
• Work with internal and external partners to forecast group rooms and F&B revenues, understanding conditions and strategies to maximize hotel revenue.
• Gain knowledge of hotel’s F&B products, pricing, presentation, and details related to event success.
• Consistently attain sales activity and revenue goals through calls, tours, and appointments as outlined by Concord and your supervisors.
• Learn and utilize digital sales systems (e.g., Delphi, CI/TY, PMS) and understand the hotel’s sales strategies to achieve goals.
• Participate in internal meetings, calls, reporting, planning, training, and communications.
• Work collaboratively, fostering teamwork and embodying an entrepreneurial spirit to make optimal decisions for the hotel and team.
• Own your career development, seeking training and opportunities for growth.
• Carry out reasonable requests from management and adhere to company policies.

Benefits of Working for Concord Hospitality

We offer competitive wages. Full-time associates are eligible for comprehensive benefits including medical/dental/vision, life insurance, disability options, 401K, tuition assistance, discounted hotel rates, and career development opportunities.

Why Concord?

Concord invests in its associates through training and development at all levels. Our "Associate First" culture supports personal growth and recognizes dedication and excellence. We value work-life balance, diversity, and commitment to top customer service and quality accommodations. Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN—our culture is celebrated with the phrase "We Are Concord!" We are committed to diversity and inclusion as a "Great Place to Work for All."

Equal Opportunity Employer

This employer is required to notify all applicants of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality