Executive Meeting Manager

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an Executive Meeting Manager, where you'll deliver exceptional customer service and manage events with precision. In this dynamic role, you'll collaborate with internal and external partners to optimize hotel revenue and ensure a seamless experience for clients. With a commitment to personal growth and a supportive culture, this position offers a unique opportunity to thrive in the hospitality industry. If you are passionate about service excellence and looking for a place that values teamwork and innovation, this role is perfect for you.

Benefits

Medical/Dental/Vision Plans

401K

Tuition Assistance

Discounted Hotel Rates

Opportunities for Training and Development

Qualifications

• Proven experience in customer service and hospitality management.
• Strong organizational skills with attention to detail.

Responsibilities

• Manage all aspects of event planning and execution.
• Develop new business and maintain existing accounts.

Skills

Customer Service

Time Management

Organizational Skills

Sales Skills

Communication

Education

Bachelor's Degree in Hospitality Management

Relevant Certifications

Tools

Delphi

CI/TY

PMS

Job description

Description

As the Executive Meeting Manager, you will:

1. Always provide the highest levels of customer service to internal partners and external clients.
2. Respond in a quick, timely, and professional manner to all internal partners and external customers, delivering clear and concise communication that reflects Concord Hospitality via all channels.
3. Demonstrate excellent time management, self-motivation, proactive planning, and organizational savvy with a keen focus on detail.
4. Satisfactorily maintain existing accounts/segments and diligently develop new business for the hotel.
5. Monitor and manage all aspects of pre-event, event, and post-event details, including room blocks, meeting space, concessions, reports, key dates, contracts, group resumes, event orders, billing, and other related aspects.
6. Attend customer functions as needed.
7. Work with internal and external partners to accurately forecast group room and F&B revenues, understanding strategies to maximize hotel revenue.
8. Gain knowledge of hotel’s F&B offerings, pricing, presentation, and event space, including A/V and other event-related details.
9. Attain sales activity and revenue goals through proactive and reactive calls, tours, and appointments, as outlined by Concord and your supervisor.
10. Learn and utilize digital sales systems (e.g., Delphi, CI/TY, PMS) and understand hotel sales strategies to meet team and individual goals.
11. Participate in internal meetings, reports, planning, training, and other job-related communications.
12. Foster teamwork and embody an entrepreneurial spirit to make optimal decisions for the hotel and achieve team goals.
13. Own your career development by seeking training and growth opportunities to enhance your skills and talents.
14. Carry out reasonable requests from management and adhere to company policies and procedures.

Benefits of Working for Concord Hospitality

We offer competitive wages. Full-time associates are eligible for a comprehensive benefits package, including medical/dental/vision plans, life insurance, disability options, 401K, tuition assistance, discounted hotel rates, and opportunities for training, development, and career advancement.

Why Concord?

We invest in our associates through training and development at all levels. Our “Associate First” culture supports personal growth and values diversity, work-life balance, and excellence in service. Concord is built on the five cornerstones: Quality, Integrity, Community, Profitability, and FUN! Our associates proudly say, “We Are Concord!” We are committed to being a “Great Place to Work for All.”

Equal Opportunity Employer. All applicants will be notified of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality