Executive Meeting Manager-Renaissance Raleigh Hotel $50,367.20 (OEM) + bonuses

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 51,000; Full time

Job summary

An established industry player is seeking an Executive Meeting Manager to elevate customer satisfaction and drive business growth at a premier hotel. This role is pivotal in maintaining existing accounts while actively pursuing new business opportunities. With a focus on exceptional service, you will liaise between clients and internal teams, ensuring seamless event execution. The company fosters a culture of personal development and inclusivity, offering competitive wages and a comprehensive benefits package. Join a team that values work-life balance and is committed to excellence in hospitality.

Benefits

Medical/Dental/Vision Plans

Life Insurance

401K Options

Tuition Assistance

Discounted Room Rates

Comprehensive Benefits Package

Qualifications

• Strong customer service skills with a focus on satisfaction.
• Excellent time management and organizational skills are essential.

Responsibilities

• Provide high levels of customer service to clients and partners.
• Manage all aspects of pre-event, event, and post-event details.

Skills

Customer Service

Time Management

Organizational Skills

Communication Skills

Sales Skills

Tools

Delphi

CI/TY

PMS

Job description

Executive Meeting Manager-Renaissance Raleigh Hotel $50,367.20 (OEM) + bonuses

Job Category: Sales & Marketing

Requisition Number: EXECU048834

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• Posted: January 10, 2025
• Full-Time
• On-site
• Salary: $50,367.20 USD per year

Locations

Showing 1 location

This position is designed to provide the highest level of customer satisfaction to external clients and internal partners with the goal of garnering both repeat and referral business from the client base. In addition to maintaining existing business, this position will be responsible for finding new business and saturating existing accounts and/or segments. This position serves as a liaison between the customer, the Sales team, and the Event Management team.

Responsibilities

• Provide the highest levels of customer service to internal partners and external clients at all times.
• Respond in a quick, timely, and professional manner to all internal partners and external customers, delivering clear and concise communication that represents Renaissance Raleigh via all avenues.
• Demonstrate excellent time management, self-motivation, proactive planning, and organizational savvy with a keen focus on detail.
• Satisfactorily maintain existing assigned accounts/segments and work diligently to develop new business for the hotel.
• Effectively monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate particulars of each assigned event and group including room blocks, meeting space, special concessions, group history, and other reports.
• Gain knowledge of the hotel’s food and beverage products, pricing, presentation, and function space.
• Work with internal and external partners to accurately forecast group rooms and F&B revenues.
• Learn and use digital sales systems and conceptual sales processes (i.e., Delphi, CI/TY, PMS) and understand the hotel’s sales strategies.
• Be willing and able to attend customer functions as needed.
• Prepare for and participate in all necessary internal meetings, conference calls, reporting, planning, and other communications required for this position.

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefits package, including medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, and discounted room rates at Concord managed hotels.

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work-life balance, diversity, and our commitment to providing the best customer service and quality accommodations in every market we exist.

We support diversity and inclusion through our mission to be a “Great Place to Work for All.”