Executive Meeting Manager

Concord Hospitality Enterprises Co.; Jacksonville (FL); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Competitive wages

Medical/dental/vision

Life insurance

401K options

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Enterprises Co. in Jacksonville, FL is seeking an Executive Meeting Manager to deliver top-tier service to internal partners and clients, and to manage all phases of events from pre-event to post-event.

You will forecast group room and F&B revenue, learn Delphi/CI/TY/PMS systems, and work with teams to maximize space and revenue while attending client functions and internal meetings as needed.

Qualifications

Responsibilities

• Coordinate pre-event, event, and post-event details including room blocks, meeting space, concessions, and group resumes.
• Forecast group rooms and F&B revenues with internal partners and hotel leadership to maximize space and revenue.
• Learn and use digital sales systems (Delphi, CI/TY, PMS) and understand the hotel’s sales strategies.
• Attend customer functions, site visits, tastings, and planning meetings as required to ensure client satisfaction.
• Prepare for internal meetings, reporting, and client communications to support team goals.

Job description

We are hiring an Executive Meeting Manager!

Ideal Candidate

Provide the highest levels of customer service to internal partners and external clients at all times.

Respond in a quick, timely, and professional manner to all internal partners and external customers, and deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.

Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.

Satisfactorily maintain existing assigned accounts/segments and work diligently to develop new business for hotel.

Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders and BEOs, billing details, and other integral aspects of groups and events.

Gain knowledge of hotel's food and beverage products, pricing and presentation, and learn about the hotel's function space, audio visual, and any other details related to event success.

Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.

Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel's sales strategies (i.e. Marketing Plan, rates, budgeted goals, etc.).

Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties.

Be willing and able to attend customer functions as needed.

Work to consistently meet the goals and performance metrics as required for this position, as outlined by hotel brand, Concord, your Regional VPS, and your supervisor.

Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, and other communications required for this position. Also prepare for and participate in client site visits, tasting panels, pre-and post-cons planning meetings, networking, and other customer-centric meetings as necessary.

Benefits (Full-Time Associates Only)

We offer competitive wages.

• Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Salary Range: $24.04 to $28.80 per hour + BONUS!