Executive IT Support Technician

ICBD; Fort Lauderdale (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

21 paid days off (15 PTO + 6 holidays)

FSA & HSA options

Medical, dental, vision, disability, &

Life insurance & AD&D

401(k) with employer match

Paid parental leave

EAP and Wellbeing discounts

PerkSpot discounts

Pet Insurance

Job summary

ICBD is seeking an Executive IT Support Technician to provide comprehensive IT, AV, and smart home system support for the Chairman and senior executives across residential and mobile locations, including an airplane and yacht. The role emphasizes discretion, proactive problem solving, and confidential handling of sensitive information.

The ideal candidate will manage Exchange Online, SharePoint, Jira, and automation tools, while maintaining network connectivity and coordinating across multiple

Qualifications

• Experience providing IT and A/V support at executive level with high discretion.
• Experience configuring smart home and networked devices.
• Proficient in Exchange Online administration and Office 365.Familiar with Jira, SharePoint, Power Automate and Power Apps.
• Strong communication and proactive, solutions-focused mindset.

Responsibilities

• Configure, support, and maintain smart home devices and AV systems for executive operations.
• Set up and manage Exchange Online mail and licensing; use PowerShell for automation.
• Configure and manage SharePoint sites, permissions, and workflows; develop Power Automate/Power Apps solutions.
• Manage Jira boards, workflows, and user roles; train teams on best practices.
• Install, monitor, and troubleshoot Starlink connectivity and network settings.
• Maintain device inventory and ensure secure data handling across locations.

Skills

IT support

A/V support

PowerShell

Exchange Online

SharePoint

Power Automate

Power Apps

Jira

Smart home systems

Networking basics

Discretion/confidentiality

Communication skills

Tools

Zoom

Barco

SharePoint

Power Automate

Power Apps

Exchange Online

Jira

Dropbox

Starlink

Job description

Executive IT Support Technician

Fort Lauderdale, FL (Full time/ Onsite)

Who We Are

ICBD is a robustbusiness incubatorfocused on private investment and business development, supporting exceptional companies in healthcare, technology, and beyond.

ICBD managesa growing portfolio of high-performance businesses united by a shared commitment to people, operational excellence, and long-term value creation. Butwe’renot just buildingbusinesses—we’rebuilding a legacy of leadership, innovation, and purpose.

Joining ICBD meansyou’llbe part of the team behind some of the fastest-growing companies in healthcare, technology, and business services. We are proudly self-funded, committed to sustainable growth, and led by visionary thought leaders—including our CEO and Founder, the 2024 Ernst & Young U.S. EntrepreneurOfTheYear® National Overall Award winner.

Our most visible success is ABA Centers, a revolutionary leader in autism care and diagnostics, ranked #5 on theFinancial Times “The Americas’ Fastest-Growing Companies 2026” list, following 2025’s No. 1 ranking.

The ICBD portfolio includes these dynamic organizations united by strategic vision, operationalexpertise, and unwavering commitment to excellence:

• ABA Centers– The leading provider of autism care in the U.S., with 13 regional brands and 70+ operating areas.

• GateHouseTreatment– A comprehensive network of substanceusedisorder programs that address the full spectrum of recovery needs from medical treatment to supportive housing and respite services.

• Marquis MD– A concierge medicine concept redefining healthcare by prioritizing convenience, connection, and care powered by advanced technology.

• Exact Billing Solutions– Innovative revenue cycle management and advanced billing support systems for healthcare providers.
• The Christopher M. Barnett Family Foundation– The philanthropic heart of ICBD, advancing programs that address autism care, food insecurity, homelessness, women’s empowerment, and underserved children.

Recognition & Awards

At ICBD, our commitment to operational excellence, ethical leadership, and transformative care has earned us recognition across industries. Our portfolio companies and leadership team have been honored with multiple awards, including:

• Inc. 5000 –25th Fastest-Growing Private Company in America (2025).

• Financial Times – #5on “The Americas’ Fastest Growing Companies.”

• EY EntrepreneurOfTheYear® U.S. Overall.

• South Florida Business Journal’s Top 100 Companies.

• Florida Trend Magazine’s 500 Most Influential Business Leaders.

• Inc.Best inBusiness, Health Services.

About the Role

The Executive IT Support Technician provides comprehensive, highly skilled, and service-oriented technology support to the Chairman, senior executives, and employees of the family office. This role encompasses IT and A/V support, smart home system management, and end-to-end technical assistance across multiple residential and mobile locations, including an airplane, yacht, family center, and primary residence. The ideal candidate will have strong technical acumen, excellent communication skills, and a proactive, solution-driven mindset. Additionally, this role requires a high level of discretion and confidentiality. The successful candidate must be acutely aware of the sensitive information they handle and committed to earning and maintaining the trust and confidence of the executive staff.

The following are duties and responsibilities that the Executive IT Support Technician shall provide:

• Configure, support, and maintain smart home devices, including ADT, IAQUALINK, YALE, CARRIER HOME, MY LINK, RESIDEO, TC, HI-CONNECT, MYQ, LUTRON, HEOS, DOORBIRD, EWELINK, TRANE HOME SYSTEM, PERFIWARE, BENINCA, and HOMELINK.
• Manage and support AV systems for virtual meetings, including Zoom, OWL Systems, and Barco Video Conference Systems, ensuring seamless execution of meetings and addressing technical issues.
• Set up, troubleshoot, and manage email flow; provision users; manage licensing; and administer Exchange Online mailboxes in Office 365; and use PowerShell for automation and environment management.
• Configure, customize, and maintain SharePoint sites, pages, and permissions; develop workflows and custom solutions using Power Automate and Power Apps.
• Configure and manage Jira boards, workflows, and user roles; provide support and training to ensure effective use of Jira for project management and task tracking.
• Install and manage Starlink terminals, troubleshoot connectivity issues, perform firmware updates, and optimize network configurations.
• Administer Dropbox user accounts, permissions, and shared file links; monitor file synchronization and troubleshoot issues to ensure data security.
• Oversee and maintain an inventory of devices, including phones, computers, and electronics; track hardware usage, replacements, and procurement.
• Provide IT support services, including user onboarding, mobile device setup, software license management, device synchronization, and end-user technical support.
• Maintain and manage network and device connectivity across all assigned locations, including the airplane, yacht, family center, main house, and Mercedes Sprinter, ensuring secure and uninterrupted service.

• 21 paid days off (15 PTO days increasing with tenure, plus 6 paid holidays)
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Medical, dental, vision, long-term disability, life insurance, AD&D insurance, and GAP Plan (TransAmerica)
• Generous 401(k) with up to 6% employer match
• 100% employer-paid maternity/paternity leave for up to 5 weeks
• EAP (unlimited counseling 24/7), BeyondMed (discounts on wellness and elective healthcare services), PerkSpot (discounts on top brands), Pet Insurance (Nationwide), and On the GoGa wellbeing hub

Closing Statement

ICBD is an Equal Opportunity Employer and is committed to building an inclusive workplace free from discrimination. We make employment decisions based on qualifications, merit, and business needs, and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

ICBD participates in the U.S. Department of Homeland Security E-Verify program.

We are committed to providing reasonable accommodation for qualified individuals with disabilities throughout the hiring process and employment. If you require assistance or accommodation, please let us know.