Executive IT Support Specialist

SPACE EXPLORATION TECHNOLOGIES CORP; Palo Alto (CA); On-site; USD 105,000 - 130,000; Full time

Benefits offered by this job

Comprehensive medical, vision, and dental coverage

401(k) plan

Paid parental leave

Vacation and holidays

Job summary

SPACE EXPLORATION TECHNOLOGIES CORP is looking for an Executive IT Support Specialist in Palo Alto, California. The specialist will deliver exceptional IT solutions to ensure seamless operations for our executives. This role requires a minimum of three years of enterprise IT support experience and excellent communication skills.

The ideal candidate will manage high-level support issues, collaborate with various IT teams, and showcase a proactive approach to problem-solving. Competitive salary benefits and a commitment to employee welfare are part of the offer.

Qualifications

• 3+ years of experience in enterprise IT support.
• 1+ years of experience in executive IT support.
• Ability to prioritize executive support issues effectively.

Responsibilities

• Provide high-level customer support with ownership of issues.
• Collaborate with IT, applications, and security teams.
• Design and support technologies for the executive team.

Skills

Enterprise IT support experience

Communication skills

Problem solving

Knowledge of emerging technologies

Education

High school diploma or equivalency

Bachelor’s degree in computer science or engineering

Tools

Windows

Mac OS X

Android

iOS

Microsoft Active Directory

Microsoft Exchange Server

Office 365

Video conferencing tools (WebEx, Skype, Zoom)

Job description

Overview

SpaceX is seeking an Executive IT Support Specialist to provide world-class support to the executive team. This person will ensure that executives have state-of-the-art, always-on IT solutions. To be successful, the candidate must be self-directed, motivated, organized, and results-driven, with excellent listening, oral, and written communication skills. The role requires understanding current technologies and a commitment to exploring and testing new technologies.

Responsibilities

• Provide high-level customer support with a focus on ownership and follow-through with every interaction
• Work closely with the corporate Information Technology, Applications, and Information Security teams to ensure enterprise solutions enable the executive team
• Design, document, deploy, and support a wide range of technologies used by the executive team
• Manage schedules and provide after-hours and weekend support when necessary

Basic Qualifications

• High school diploma or equivalency certificate
• 3+ years of experience in enterprise IT support
• 1+ years of experience in executive IT support
• Experience with Windows, OS X, iOS, or Android operating systems

Preferred Skills and Experience

• Bachelor’s degree in computer science or engineering
• Experience with Microsoft Active Directory, Microsoft Exchange Server, Microsoft Outlook, ActiveSync, Microsoft SharePoint Server, and Lync/Office Communicator
• Experience with WebEx, Skype, Zoom, and other video conferencing technologies
• Demonstrated knowledge in both wired and wireless network technologies
• Excellent written, verbal, and phone communications skills for high-visibility work
• Knowledge of emerging technologies (latest hardware/software)
• Experience working with and supporting an executive client group
• Ability to prioritize executive support issues and make independent judgment calls to resolve urgent matters
• Ability to provide lightning-speed response to executive support requests
• Can-do attitude with a bias toward problem solving
• Desire to not rest until problems are solved
• Ability to proactively test for possible failure scenarios and edge cases

Additional Requirements

• Willing to work extended hours and weekends when needed
• Ability to lift 30 lbs. unassisted

Compensation and Benefits

Pay range: Executive IT Support Specialist: $105,000.00 - $130,000.00 per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on job-related knowledge, education, and experience.

Base salary is part of SpaceX’s total rewards package, which may include long-term incentives, discretionary bonuses, and stock purchase opportunities, as well as comprehensive medical, vision, and dental coverage, a 401(k) plan, disability and life insurance, paid parental leave, vacation, and holidays. Employees accrue paid sick leave in accordance with company policy.

To conform to U.S. Government export regulations, applicant must be a U.S. citizen or national, a lawful permanent resident, a refugee under 8 U.S.C. § 1157, or an asylee under 8 U.S.C. § 1158, or be eligible to obtain required authorizations from the U.S. Department of State.

SpaceX is an Equal Opportunity Employer; employment is based on merit, competence, and qualifications and will not be influenced by race, color, religion, gender, national origin or ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, or other protected status.