Executive IT Support Lead: Asset & Deskside Services

General Dynamics IT; United States; On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

401K match

Health benefits

Mobility program

Career growth

Cutting-edge tech

Job summary

General Dynamics IT is seeking an Executive Support Service Lead to oversee an executive support team handling onsite and remote troubleshooting in a high-volume environment. The role requires leading large enterprise teams, strong analytical and communication skills, and program management experience including budgeting and staffing.

The candidate will manage day-to-day activities, ensure use of proper tools for issue tracking, and maintain a productive work environment while addressing

Qualifications

• Minimum of 10 years of experience performing IT hardware asset management functions and responsibilities in a large enterprise.
• ITIL v4 foundations certification and ITIL intermediate (Managing Professional, Strategic Leader or Practice Manager) required
• HDI certificate is a plus
• Bachelor's Degree in Information Technology, Business Administration, or a related field

Responsibilities

• Lead executive support team across multiple locations with coaching and training.
• Oversee devices and asset lifecycle management across US operations.
• Analyze data to identify trends, optimize spending and report asset status.
• Ensure contractual SLAs are met and drive service improvements.
• Plan, prioritize and schedule desk side and executive support activities.

Skills

Customer Experience

Problem Resolution

ITIL Certifications

Education

Bachelor's Degree in Information Technology, Business Administration, or related field

Tools

HDI Certificate

Job description

General Dynamics IT is seeking an Executive Support Service Lead to oversee an executive support team handling onsite and remote troubleshooting in a high-volume environment. The role requires leading large enterprise teams, strong analytical and communication skills, and program management experience including budgeting and staffing.

The candidate will manage day-to-day activities, ensure use of proper tools for issue tracking, and maintain a productive work environment while addressing