Executive IT Support

Insider, Inc.; San Jose (CA); On-site; USD 115,000 - 125,000; Full time

Job summary

Insider, Inc. seeks an Executive IT Support Technician in San Jose, California to provide critical IT support for its leadership team. This role necessitates high-level technical troubleshooting and unparalleled discretion, ensuring Executives have seamless access to required technology.

Key responsibilities include managing meeting support, device management, and compliance with privacy protocols. Candidates should have at least 3 years of IT support experience, with a strong focus on supporting high-profile users.

The expected salary range for this position is $115,000 - $125,000, based on experience and skills.

Qualifications

• 3+ years of IT support experience, including experience supporting Executives.
• Ability to work 5 days onsite with flexibility for Executive schedules.
• Occasional domestic and international travel required.

Responsibilities

• Provide immediate onsite and remote troubleshooting for Executive technical needs.
• Manage A/V systems and conference room technology for Executive meetings.
• Responsible for onboarding and offboarding Executive staff.

Skills

IT support experience

Proficiency in Mac/PC environments

Exceptional interpersonal skills

Mobile device management (MDM)

Enterprise A/V solutions

Job description

Archer is an aerospace company based in San Jose, California building an all-electric vertical takeoff and landing aircraft with a mission to advance the benefits of sustainable air mobility. We are designing, manufacturing, and operating an all-electric aircraft that can carry four passengers while producing minimal noise.

Our sights are set high and our problems are hard, and we believe that diversity in the workplace is what makes us smarter, drives better insights, and will ultimately lift us all to success. We are dedicated to cultivating an equitable and inclusive environment that embraces our differences, and supports and celebrates all of our team members.

As an Executive IT Support Technician, you will be the dedicated technical resource for Archer’s leadership team. You will provide rapid-response, "white-glove" IT support, ensuring that our Executives have seamless access to the technology they need to lead the company. This role requires a unique mix of high-level technical troubleshooting, extreme discretion, and a service-first mindset.

What You Will Do

• Executive Concierge Support: Act as the primary point of contact for all Executive technical needs, providing immediate onsite and remote troubleshooting for laptops, mobile devices, and home office setups.
• A/V & Meeting Support: Ensure all Executive-led meetings and board presentations run flawlessly by managing and proactive testing of A/V systems and conference room technology.
• Device Management: Execute the deployment, imaging, and maintenance of all Executive hardware, ensuring devices are always up-to-date, secure, and performing optimally.
• User Lifecycle: Manage the seamless onboarding and off boarding of Executive staff, including identity management, hardware provisioning, and personalized 1-on-1 training.
• Compliance & Privacy: Strictly follow SOX, ISO, and internal privacy protocols, handling sensitive executive data with the highest level of confidentiality.
• Infrastructure Assistance: Assist the broader IT team with physical hardware installations (servers, racks, etc.) while prioritizing Executive-facing environments.

What You Need

• Experience: 3+ years of IT support experience, with at least 1 year specifically supporting Executives or high-profile users.
• Availability: Ability to work 5 days onsite at our HQ; must be flexible to provide support aligned with Executive schedules and occasional travel.
• Travel: Occasional domestic and international travel required.
• Technical Skills: Proficiency in Mac/PC environments, mobile device management (MDM), and enterprise A/V solutions (e.g., Zoom Rooms, Slack, etc.).
• Communication: Exceptional interpersonal skills and the ability to remain calm and professional under pressure.
• Discretion: A proven track record of handling confidential information with integrity.
• Physical Ability: Ability to move and lift IT equipment (up to 50 lbs) as needed.

Please note that this job description is intended to provide a general overview of the position and does not include an exhaustive list of responsibilities and qualifications.

At Archer we aim to attract, retain, and motivate talent that possess the skills and leadership necessary to grow our business. We drive a pay-for-performance culture and reward performance that supports the Company’s business strategy. For this position we are targeting a base pay between $115,000 - $125,000. Actual compensation offered will be determined by factors such as job-related knowledge, skills, and experience.

Archer is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities, and those with sincerely held religious beliefs. Applicants who may require reasonable accommodation for any part of the application or hiring process should provide their name and contact information to Archer’s People Team at [e-mail]. Reasonable accommodations will be determined on a case-by-case basis.

Information collected and processed as part of any job applications you choose to submit is subject to Archer's Candidate Privacy Policy.

Archer is unable to provide work visa sponsorship for this position at the present time.

Archer is proud to be an Equal Opportunity employer committed to diversity and inclusivity in the workplace. All aspects of employment are decided on the basis of merit, qualifications, and business needs. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, national origin, disability status, protected veteran status, gender identity or any other characteristic protected by federal, state or local laws.

Archer Aviation does not engage with external recruiting agencies/individual recruiters with whom it does not have a prior written agreement. Archer reserves the right to make use of any unsolicited resumes that it receives and bears no responsibility for payment of any fees asserted from the use of unsolicited resumes. If you are a recruiting agency or individual recruiter wishing to do business with Archer, please reach out to [e-mail]. All employment processes are managed by the Archer People Team.