Sr IT Desktop Support Specialist

Archer; San Jose (CA); On-site; USD 94,000 - 120,000; Full time

Job summary

A leading aerospace company in San Jose seeks an experienced IT Support Specialist to provide technical support and maintain systems. Responsibilities include supporting computer and network issues, installing and configuring devices, and ensuring data integrity. Candidates should have 5+ years of IT experience and relevant certifications. The role offers a competitive salary range of $94,000 to $120,000. An inclusive environment that promotes diversity is actively cultivated.

Qualifications

• 5+ years of related IT work experience.
• Experience with end-user hardware, software, and services support.
• Ability to lift IT equipment, including PCs and servers.

Responsibilities

• Provide technical support for computer and network issues.
• Install and configure desktop systems and printers.
• Maintain data integrity for traditional and cloud-based systems.
• Support onboarding and offboarding procedures.

Skills

IT support

Technical troubleshooting

Desktop imaging

Interpersonal skills

Attention to detail

Education

Computer support certifications or technical degree

Job description

Overview

Archer is an aerospace company based in San Jose, California building an all-electric vertical takeoff and landing aircraft with a mission to advance the benefits of sustainable air mobility. We are designing, manufacturing, and operating an all-electric aircraft that can carry four passengers while producing minimal noise. Our sights are set high and our problems are hard, and we believe that diversity in the workplace is what makes us smarter, drives better insights, and will ultimately lift us all to success. We are dedicated to cultivating an equitable and inclusive environment that embraces our differences, and supports and celebrates all of our team members.

What You’ll Do

• Provide day to day technical support to employees for computer, printer, basic network, and internal systems software & hardware.
• Install, configure, and troubleshoot desktop systems, corporate mobile devices, workstations, servers, and printers.
• Maintain file and other data integrity for traditional and cloud-based systems.
• Play a critical role in onboarding, changes, and off-boarding such as systems and account preparation, computer and other data recovery, and data archiving and reissuing hardware to the field.
• Play a critical role in executing core procedures to support onboarding/offboarding and provisioning of services from computer set-up to Identity Management set-up and administration.
• Participate in deploying and maintaining computer and device management software push solutions.
• Provide occasional organized training or ramp-up such as project-based training, recurring training, or new hire orientation.
• Make recommendations for hardware and software solutions, adapt existing systems to new hardware revisions, and maintain hardware standards definition.
• Perform procedures to support compliance requirements (SOX, ISO, and other).
• Create documentation of internal procedures and client-facing help guides.
• Participate in process definition to support changes in maturity as Archer grows.
• Provide support for office-based and remote personnel.

What You Need

• 5+ years of related IT work experience.
• Computer support related certifications or technical degree.
• Experience with support, setup, and administration of typical end-user hardware, software, and services.
• Experience with desktop imaging or device management solutions.
• Strong interpersonal skills and ability to work in a fast-paced environment.
• Strong attention to detail.
• Ability to move and lift IT equipment as necessary, including PCs, servers, and rack equipment.

Compensation and Benefits

For this position we are targeting a base pay between $94,000 – $120,000. Actual compensation offered will be determined by factors such as job-related knowledge, skills, and experience.

Equal Opportunity and Accommodations

Archer is proud to be an Equal Opportunity employer committed to diversity and inclusivity in the workplace. All aspects of employment are decided on the basis of merit, qualifications, and business needs. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, national origin, disability status, protected veteran status, gender identity or any other characteristic protected by federal, state or local laws. Archer provides reasonable accommodations to job applicants with physical or mental disabilities, and those with sincerely held religious beliefs. Applicants who may require reasonable accommodations for any part of the application or hiring process should contact Archer’s People Team. Reasonable accommodations will be determined on a case-by-case basis.

Information collected and processed as part of any job applications you choose to submit is subject to Archer's Candidate Privacy Policy. Archer is unable to provide work visa sponsorship for this position at the present time.

Operational Note

Archer Aviation does not engage with external recruiting agencies or individual recruiters without a prior written agreement. For recruiting inquiries, contact the Archer People Team at [e-mail].