Executive IT Helpdesk Specialist – Windows & M365

Savers | Value Village; Meridian (ID); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

401k with company matching

Paid time off

Employee discounts

Flexible spending accounts

Life insurance

Annual bonus

Parental leave

Job summary

The Service Desk Technician at Savers Value Village provides IT support for corporate staff, remote workers, and retail locations, operating from our Meridian, ID office. You will troubleshoot Windows OS, Microsoft 365, and enterprise apps, assist with onboarding/offboarding, and support office infrastructure including printers and VOIP devices.

We expect strong customer service, IT troubleshooting, and the ability to handle high-priority issues with discretion.

Qualifications

• Bachelor's degree preferred, or equivalent combination of education and experience.
• 2+ years of IT support experience in a corporate or enterprise environment.
• Experience supporting Windows OS and Microsoft 365 in a business setting.
• Hands-on Active Directory user management experience.
• Familiarity with IT ticketing systems (Ivanti or similar).

Responsibilities

• Serve as the on-site point of contact for Meridian office IT support, covering corporate staff and office infrastructure.
• Resolve Tier 1/2 incidents and requests and elevate as needed to meet established SLAs and OLAs.
• Provide white-glove, executive-level IT support for corporate leadership and office staff, ensuring prompt, discreet, and effective resolution of technology issues.
• Troubleshoot Windows OS, Microsoft 365, and enterprise applications for on-site and remote users.
• Perform Active Directory user administration: password resets, group memberships, account unlocks.
• Administer and support office network infrastructure, including large-format printers, VOIP devices, and wired/wireless connectivity.
• Assist with onboarding/offboarding tasks as directed, including provisioning, configuring, and deploying hardware and software.
• Provide remote support for WFH employees and retail store locations, including VPN connectivity, endpoint management, and mobile device troubleshooting.
• Provide basic A/V support for meetings and conference room setups as needed.
• Accurately document incidents, service requests, and resolutions in the ITSM system, contributing to process improvement and knowledge sharing.
• Collaborate with cross-functional IT teams to elevate complex incidents, implement system upgrades, and integrate new technology solutions.
• Demonstrate strong customer advocacy and service skills, establishing credibility and rapport with both technical and non-technical users.
• Adhere to established SLAs and KPIs.
• Available to work holidays, weekends, and on-call shifts as required.

Skills

Customer service

Communication

Troubleshooting

Windows OS

Microsoft 365

Executive support

Documentation

Time management

Teamwork

Education

Bachelor's degree preferred or equivalent

Tools

Ivanti ticketing system

Active Directory

Job description

The Service Desk Technician at Savers Value Village provides IT support for corporate staff, remote workers, and retail locations, operating from our Meridian, ID office. You will troubleshoot Windows OS, Microsoft 365, and enterprise apps, assist with onboarding/offboarding, and support office infrastructure including printers and VOIP devices.

We expect strong customer service, IT troubleshooting, and the ability to handle high-priority issues with discretion.