Executive IT Field Support Engineer — Hardware & Apps

Experis Technology Group; Irving (TX); On-site; USD 85,962,000 - 91,693,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

401(k) Plus Match

Weekly Pay

Job summary

ManpowerGroup's client in Irving, TX is seeking a Field Support Engineer to join the IT support team and assist an executive-level user community. You will configure, install, and test hardware, manage incidents in ServiceNow, and ensure devices function after updates.

The role emphasizes hands-on troubleshooting, strong communication, and the ability to work independently in a fast-paced environment. Onsite hours are M–F, with potential after-hours support when needed.

Qualifications

• 3–5 years of software/hardware support experience in a professional setting.
• Experience with server and Cisco technology.
• Proficient with MS Office (Teams, Outlook) and Windows OS.
• Familiarity with VDI and patch management.

Responsibilities

• Configure, install, and test hardware components to support end-user needs.
• Manage hardware/software issues for end-users via ServiceNow.
• Perform cross-divisional troubleshooting with accurate ticket updates.
• Reimage PCs, back up and restore user data, verify devices after deployments.
• Install software versions on devices and validate functionality.

Skills

Customer communication

Troubleshooting

Independent work

MS Office

Tools

ServiceNow

VDI

Patch management

Job description

ManpowerGroup's client in Irving, TX is seeking a Field Support Engineer to join the IT support team and assist an executive-level user community. You will configure, install, and test hardware, manage incidents in ServiceNow, and ensure devices function after updates.

The role emphasizes hands-on troubleshooting, strong communication, and the ability to work independently in a fast-paced environment. Onsite hours are M–F, with potential after-hours support when needed.