Executive IT Deskside Engineer - White-Glove Support

AceStack; Richmond (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

AceStack is seeking an experienced executive IT support professional to deliver white-glove deskside assistance for C-Suite leaders and senior executives in a fast-paced enterprise environment.

Responsibilities include managing incidents, supporting hybrid meetings, and maintaining executive devices across Windows 10/11, Teams, SharePoint, and related collaboration tools. Ability to handle confidential information with discretion is essential.

Qualifications

• Extensive deskside IT support in enterprise environments.
• Executive/VIP support experience for C-Suite leaders and assistants.
• Strong skills in Windows 10/11 and Microsoft 365 suite.
• Experience with Teams, OneDrive, SharePoint, and meeting room tech.

Responsibilities

• Provide white-glove IT support to executives and senior leaders in person, remotely, and on travel.
• Manage incidents, requests, and asset information using ITSM tools like ServiceNow.
• Support hybrid meetings, executive events, and large meetings in boardrooms.

Skills

Executive support

Deskside support

C-Suite support

Windows 10/11

Microsoft 365

Outlook/Teams/OneDrive/SharePoint

Meeting room support

Networking troubleshooting

Printers/docking peripherals

Security/compliance awareness

Communication skills

Tools

ServiceNow

Intune

Azure AD/Entra ID

VPN

Job description

AceStack is seeking an experienced executive IT support professional to deliver white-glove deskside assistance for C-Suite leaders and senior executives in a fast-paced enterprise environment.

Responsibilities include managing incidents, supporting hybrid meetings, and maintaining executive devices across Windows 10/11, Teams, SharePoint, and related collaboration tools. Ability to handle confidential information with discretion is essential.