Inside Sales Representative

Xylem; Texarkana, Northern (AR, KY); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) with company contribution

Paid vacation and holidays

Xylem Watermark volunteer program

Job summary

Xylem is seeking an Inside Sales Coordinator at its Smith-Blair site to manage order entry, status updates, and product selection for water, gas, and industrial applications. You will collaborate daily with Outside Sales, Applications Engineering, Shipping, and Buyer/Planners to ensure accurate orders and on-time shipments.

Key duties include handling quotes, entering orders in Oracle, and maintaining customer communications while adhering to SOPs and participating in ongoing training and

Qualifications

• High School Diploma or equivalent.
• Associate or Bachelor’s Degree preferred.
• Experience with Oracle-based systems preferred.
• Experience in manufacturing, distribution, or public-sector/utility sales preferred.
• Proficient in reading basic specs/submittals.
• Strong math and analytical skills.
• Excellent written and verbal communication.

Responsibilities

• Enter and maintain orders in Oracle.
• Validate billing, pricing, lead times, and item availability.
• Provide proactive stock and order status updates.
• Coordinate changes and expediting.
• Respond to inquiries via phone, email, and portal.
• Process debits/credits, RMAs, and warranty requests.
• Document interactions in Front and customer complaints in Zoho.
• Follow SOPs and training.
• Collaborate with quote specialists.
• Participate in Xylem Watermark volunteer activities.
• Perform other duties as assigned.

Skills

Microsoft 365

Calm under pressure

First-call resolution

Team player

Reading specifications

Analytical skills

Written and verbal communication

Typing 45 WPM

Education

Associate or Bachelor’s Degree (preferred)

High School Diploma

Tools

Oracle

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. If you are excited and passionate about helping solve water problems around the globe, Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

THE ROLE

The Inside Sales Coordinator at Xylem's Smith-Blair is the front line for customers and channel partners, owning order entry, status updates, and communication around orders while guiding product selection for water, gas, and industrial applications. You’ll collaborate daily with Outside Sales, Applications Engineering, Shipping, and Buyer/Planners to deliver accurate orders and on-time shipments.

CORE RESPONSIBILITIES

• To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
• Accurately enter and maintain orders in Oracle.
• Validate Bill-To/Ship-To, pricing, lead times, special instructions, delivery/shipping dates, and item availability.
• Coordinate changes/expedites.
• Provide proactive updates on stock status, open orders, shipment dates, backorders, and shipment history.
• Escalate risks early.
• Respond to customer and outside sales inquiries via phone, email, and portal within team set targets.
• Process debits/credits, RMAs, and warranty requests in a timely, policy-compliant manner.
• Document customer interactions in Front and customer complaints in Zoho.
• Follow SOPs and work instructions.
• Work with quote specialists to ensure quotation requests are processed to the customer’s specification and in the time allowed.
• Complete required on-site/off-site and virtual training to maintain product, system, and compliance proficiency and engage in continuous learning to grow as a professional.
• Participate in Xylem Watermark volunteer activities.
• Perform other job-related duties as assigned by management.

QUALIFICATIONS

• High School Diploma
• Computer proficiency in Microsoft 365
• Calm under pressure, great at de-escalation and first-call resolution
• Collaborative team player
• Ability to read basic specs/submittals
• Interest in learning water/industrial/gas product lines
• Strong math and analytical skills
• Positive team contributor who works well with all team members
• Accurate typing at least 45 WPM
• Proficient in oral and written communications
• Associate or Bachelor’s Degree (preferred)
• Oracle based system experience (preferred)
• Experience in manufacturing, distribution, or public-sector/utility sales (preferred)

Working Conditions

This role operates in both a climate-controlled office and a plant/manufacturing environment. Employees may experience periodic exposure to indoor and outdoor areas. Employees are regularly required to sit or stand, reach, bend, and move about the facility. Employees are regularly required to listen to, speak with, and see employees and customers throughout the day. Employees are regularly required to communicate using written, electronic, and verbal methods. Employees occasionally lift and carry up to 35 pounds.

SALARY

We offer a competitive hourly pay range for this position. Xylem also offers a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, vacation pay based on year’s of service and twelve (12) paid holidays.

Xylem embraces diversity and strives to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and affirmative action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.