Inside Sales Representative-Technical (Parts pricing)

Xylem; Wisconsin; On-site; USD 55,000 - 75,000; Full time

Job summary

Xylem seeks an Inside Sales Representative in Pewaukee, WI to serve as the primary customer contact, manage quotes, and coordinate orders with internal teams. You will deliver exceptional service by providing product information, pricing, and order updates to support a seamless customer experience.

You will build strong relationships with customers and sales partners, ensuring accurate records and responsive support.

Qualifications

• Bachelor's degree in Mechanical Engineering or technical discipline (or equivalent).
• 2+ years in customer support, inside sales, order management, manufacturing, or related field.
• Excellent verbal and written communication with a passion for customer service.
• Strong organizational skills with ability to manage multiple priorities in a fast-paced environment.
• Technical aptitude: BOMs, technical drawings, mechanical components, parts pricing and specs.

Responsibilities

• Serve as a primary point of contact for customers, responding quickly and professionally to inquiries.
• Build strong relationships with internal and external customers by delivering high levels of support and responsiveness.
• Provide product information, pricing, availability, and order updates to ensure a positive customer experience.
• Review customer requests, identify parts based on OEM specifications, prepare quotations and proposals, and maintain records.

Skills

Customer service

Communication

Organizational skills

Team collaboration

Problem solving

Education

Bachelor's degree in Mechanical Engineering or technical discipline

Tools

SAP ERP

Microsoft Excel

Microsoft Word

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Inside Sales Representative – Pewaukee, WI

Launch Your Career with an Industry Leader in Water Technology

Are you a customer-focused professional who enjoys solving problems, building relationships, and supporting a fast-paced sales environment? Xylem is seeking an Inside Sales Representative to join our team in Pewaukee, WI.

In this role, you'll be at the center of our customer experience—working closely with customers, sales teams, suppliers, and operations to ensure seamless order management and exceptional service. Whether you're preparing quotes, coordinating orders, or helping customers find the right solutions, you'll play a critical role in supporting our business and delivering value every day.

If you have strong communication skills, technical aptitude, and a passion for customer satisfaction, we'd love to hear from you.

What You'll Do

• Serve as a primary point of contact for customers, responding quickly and professionally to inquiries.
• Build strong relationships with both internal and external customers by delivering a high level of support and responsiveness.
• Provide product information, pricing, availability, and order updates to ensure a positive customer experience.

Manage Quotes and Proposals

• Review customer requests and identify parts based on original equipment specifications.
• Research current part costs, verify availability, and develop competitive pricing using established guidelines.
• Prepare accurate and timely quotations and proposals for customers and sales teams.
• Maintain detailed records of costs, pricing, and customer communications.

Support Order Management

• Review incoming orders for accuracy and alignment with quoted specifications.
• Coordinate with Order Management and other internal teams to ensure smooth order processing and fulfillment.
• Assist with order entry and provide backup support as needed.
• Manage and maintain customer records, contracts, and related documentation.

Partner with Sales and Operations

• Provide pre- and post-sales support for Flygt AC products and services.
• Collaborate with suppliers to obtain quotations and support parts and service proposals.
• Work cross-functionally with sales, customer service, operations, and supply chain teams to help drive customer success.
• Contribute to continuous improvement efforts and support evolving business needs.

What You'll Bring

Required Qualifications

• Bachelor's degree in Mechanical Engineering, a technical discipline, or equivalent experience.
• 2+ years of experience in customer support, inside sales, order management, manufacturing, or a related field.
• Excellent verbal and written communication skills with a passion for customer service.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Technical aptitude, including the ability to understand:
• Bills of materials (BOMs)
• Technical drawings
• Mechanical components
• Parts pricing and specifications
• Basic math and analytical skills.
• Ability to work effectively with suppliers, customers, and cross-functional teams.
• Experience using Microsoft Office applications, particularly Excel and Word.
• Familiarity with SAP ERP or similar business systems.

Why Join Xylem?

• Be part of a global organization dedicated to solving the world's most critical water challenges.
• Work in a collaborative environment where your contributions directly impact customer success.
• Gain exposure to technical products, engineering applications, and manufacturing operations.
• Enjoy opportunities for professional development and career growth within a market-leading company.
• Join a team that values innovation, teamwork, and exceptional customer experiences.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and an affirmative action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation