Executive Housekeeper: Lead Operations & Guest Satisfaction

Blue Water; Ocean City (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401K

Property discounts

Job summary

Blue Water is seeking an Executive Housekeeper in Ocean City, MD to lead a high-performing team delivering top-notch cleanliness in guest rooms and public areas. You’ll coordinate with front desk, maintenance, and inspectors to ensure guest satisfaction and operational excellence.

The role emphasizes people leadership, recruitment, performance coaching, and consistency in standards, with a focus on safety and cost-effective management of housekeeping and laundry operations.

Qualifications

• High school diploma or GED equivalent.
• Two to five years of experience in housekeeping in the hospitality industry or a related role.
• 3+ in a supervisory or leadership role.

Responsibilities

• Provide outstanding leadership to drive and motivate the team.
• Oversees all aspects of housekeeping and laundry operations
• Assigns workers their duties and inspects work for conformance to standards
• Investigate complaints regarding housekeeping service and take corrective action
• Oversees administrative support and processes for team efficiency
• Conducts regular walk-throughs, inspections, and quality checks
• Provides effective communication to teams and support functions
• Works cohesively with the Chief Engineer for safety and maintenance
• Acts as liaison for property safety programs
• Examines the building to determine repairs or replacement of furniture or equipment
• Issues supplies and equipment to workers
• Ensure the property is always clean, orderly, guest-ready
• Performs other duties as assigned
• Provides regular and reliable attendance

Skills

Leadership

Supervisory experience

Communication

Emergency response

Staff training

Hospitality knowledge

Education

High school diploma

GED equivalent

Job description

Blue Water is seeking an Executive Housekeeper in Ocean City, MD to lead a high-performing team delivering top-notch cleanliness in guest rooms and public areas. You’ll coordinate with front desk, maintenance, and inspectors to ensure guest satisfaction and operational excellence.

The role emphasizes people leadership, recruitment, performance coaching, and consistency in standards, with a focus on safety and cost-effective management of housekeeping and laundry operations.