Executive Housekeeper — Lead Hotel Cleanliness & Team

Colwen Management Inc; Kittery, Northern (ME, KY); Hybrid; USD 42,000 - 63,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

FSAs

Supplemental Insurance

Paid Time Off

Employee Assistance

401K with Employer Match

Hotel Discounts

Associate Discounts

Training Programs

Job summary

Home2 Suites by Hilton Kittery, a Colwen Hotels Property, is seeking an engaging, friendly, and detail-oriented Executive Housekeeper to lead the housekeeping team and uphold standards for cleanliness and guest service. The ideal candidate is hands-on, motivated to improve guest satisfaction, and ready to develop associates.

The role emphasizes managing operations, recruiting, scheduling, and maintaining inventory while ensuring compliance with brand standards and hotel policies.

Qualifications

• 2 years of housekeeping or related experience, hotel preferred.
• Specific brand experience preferred.
• Strong Leader of people.
• Excellent written and verbal communication skills.
• Strong organization and multi-tasking abilities.
• Proficient in English; bilingual is a plus.
• Familiar with common computer software programs.
• Ability to learn new software programs and operate property management system.
• Willingness to work rotation schedule including weekends and holidays.

Responsibilities

• Manages day-to-day operations of the department to ensure associates adhere to Colwen Hotels and brand standards and consistently meet and exceed business and guest expectations.
• Responsible for recruiting, interviewing, and hiring associates for the Housekeeping department.
• Develop specific departmental goals and objectives to prioritize, organize, and get work done.
• Drive ongoing associate engagement/recognition initiatives.
• Establish and maintain open collaborative relationships with direct reports and team membersto ensure everyone is treated with dignity and respect.
• Manage the ordering and inventory for the Housekeeping department supplies and uniforms to ensure correct par levels.
• Supervise staffing levels to ensure that guest services, operational needs, and financial objectives are met and work to continuously improve GSS scores.
• Adhere to Colwen and brand cleanliness standards for both rooms and public spaces.
• Provide support to the Hotel General Manager.
• Tour and inspect property daily and monitor for cleanliness, safety and security, product quality, and exceptional service throughout.
• Train and support all associates and ensure they perform in accordance with established Colwen Hotels and brand standards.
• Conduct new hire orientation and onboarding of new associates.
• Maintain key control and lost and found procedures and ensure staff is trained in both.
• Plan work schedules and room assignments with minimum disruption to guests.
• Perform technical and administrative duties including writing and reviewing reports, and monitoring department checkbooks.
• Ensure compliance with Federal & State Labor laws.
• Perform other duties as assigned.

Skills

Leadership

Communication

Organization

Multitasking

Tech-savvy

Job description

Home2 Suites by Hilton Kittery, a Colwen Hotels Property, is seeking an engaging, friendly, and detail-oriented Executive Housekeeper to lead the housekeeping team and uphold standards for cleanliness and guest service. The ideal candidate is hands-on, motivated to improve guest satisfaction, and ready to develop associates.

The role emphasizes managing operations, recruiting, scheduling, and maintaining inventory while ensuring compliance with brand standards and hotel policies.