Executive Housekeeper: Lead Cleanliness & Service

Hilton Garden Inn Greenville; Florence (SC); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K

PTO

Job summary

Raines is seeking an Executive Housekeeper to lead the hotel housekeeping department, ensuring the highest standards of cleanliness in guest rooms and public areas. You will supervise laundry operations and drive service excellence while fostering a positive team culture.

The role emphasizes budget control, adherence to brand standards, and proactive management of staffing, schedules, and inventories to deliver a welcoming, home-like environment for guests.

Qualifications

• Minimum five years of progressive experience in hotels or related fields.
• Prior Executive Housekeeper experience.
• Experience leading teams in all areas of housekeeping.
• Experience with brand standards.
• Proficient in Microsoft 365 or similar computer applications.
• Minimum High school diploma, GED or equivalent.

Responsibilities

• Directs the Housekeeping staff, by coaching, counseling, providing guidance and correcting work, while motivating team to improve and maintain positive morale
• Establishes standards and procedures for work of housekeeping staff. Plans work schedules and daily assignments to ensure adequate service, according to labor standards and occupancy
• Establish & maintaining finances of department, to include cost per occupied room under budget guidelines; budget development and monitoring; maintain productivity and labor cost. Prepare reports as necessary
• Inspects and evaluates physical condition of establishment (room quality, cleanliness, facilities) to include VIP rooms, ensuring service standards are met
• Submits recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space; follow up on Work Orders submitted to Engineering department.
• Enforces standard procedures for the acceptance, security and return of guest lost and found items
• Use company-wide tools, systems and applications without exception
• Establishes and maintains adequate supplies for efficient operation of department; conducts inventories of linen, supplies and equipment on a monthly basis, ordering and receiving supplies so as to maintain adequate inventory levels
• Ensures proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with property’s HazMat program
• Evaluates condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of rehab projects.

Skills

Leadership

Budgeting

Brand standards

Staff training

Microsoft 365

Education

High school diploma, GED or equivalent

Tools

Microsoft 365

Job description

Raines is seeking an Executive Housekeeper to lead the hotel housekeeping department, ensuring the highest standards of cleanliness in guest rooms and public areas. You will supervise laundry operations and drive service excellence while fostering a positive team culture.

The role emphasizes budget control, adherence to brand standards, and proactive management of staffing, schedules, and inventories to deliver a welcoming, home-like environment for guests.