Assistant Executive Housekeeping Manager

Workstream; Albany (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Daily Pay

Health benefits

PTO

Job summary

NorthPointe Hospitality is seeking an Assistant Executive Housekeeper to supervise room attendants, house attendants, public area cleaners and floor supervisors. You will assist in managing day-to-day housekeeping and laundry operations and enforce quality standards and cost controls.

Key responsibilities include assigning duties, ensuring room readiness, and maintaining clear communication with Front Office and other departments.

Qualifications

• Eye for detail and ability to work with guests, other departments, and housekeeping staff.
• Experience supervising housekeeping staff and coordinating daily operations.
• Strong communication and leadership skills for staff training and coaching.

Responsibilities

• Supervise room attendants, house attendants, public area cleaners and floor supervisors.
• Assign duties, inspect work for cleanliness, and manage room readiness.
• Print housekeeping reports and maintain key control procedures.
• Coordinate with Front Office and other hotel departments for smooth operations.
• Address guest complaints and take recovery actions when needed.

Skills

Detail orientation

Guest service

Communication

Team leadership

Tools

PMS

Job description

1k with a fully vested employer match, Health, Vision, Dental and PTO.NorthPointe Hospitality also offers a Daily Pay Option. Employees will be able to make secure, instant transfers of earned wages for a fee, before payday, whenever and wherever they need to, 24/7/365.

The Assistant Executive Housekeeper supervises and coordinates activities of room attendant, house attendant, public area cleaners and floor supervisors. He / She assists in the managing and directing of the day-to-day operations of all Housekeeping and laundry functions. Participates in and enforces quality assurance for Housekeeping Department and department cost control measures.

Responsibility & Authority:

• Should have an eye for detail and the ability to effectively deal withguests, other departments and housekeeping staff.
• Obtains listofvacantrooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments
• Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.
• Prepares and distributes the Room assignment sheet and keys
• Maintain clear and efficient communication and coordination with theFront Officeand other departments of thehotel.
• Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training,coaching,counselingand also enforces to the hotels standard operating procedures.
• Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
• Advises manager, desk clerk, & admitting personnel of rooms ready foroccupancy.
• Rewards employees who use their empowerment to meet or exceed guest expectations.
• Print all housekeeping related reports and traces fromPMS.
• Maintain high quality of housekeeping standards in:1) the guest rooms 2) linens and uniforms 3)lost and foundprocedures 4) laundry and 5) public area.
• Attend to any guest complaints and take service recovery measures if required.
• Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.

Experience :

• Minimum 2 years housekeeping experience in a supervisory capacity, 2 years line level experience in all aspects of the Housekeeping department.

We are a team of caring, entrepreneurial, resilient hoteliers passionate about extraordinary guest service, committed to profitability, and dedicated to the long-term growth and development of our associates.