Executive Housekeeper

The Crescent Hotels Group; Tulsa (OK); On-site; USD 42,000 - 64,000; Full time

Job summary

The Crescent Hotels Group invites applications for an Executive Housekeeper to lead the housekeeping department across the property, driving cleanliness, order, and guest satisfaction with proactive leadership and strong operational control.

The role requires proven leadership, extensive experience in hotel housekeeping operations, and the ability to manage budgets, train staff, and uphold safety and sustainability standards in a fast-paced environment.

Qualifications

• Experience as an Executive Housekeeper or similar in a full-service hotel, preferably Hilton or upscale brands.
• Strong leadership and team management abilities.
• Excellent organizational and multitasking skills.
• Knowledge of housekeeping operations, cleaning products, and health & safety standards.
• Outstanding communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.
• Proficiency in hotel management software.

Responsibilities

• Manage and supervise all housekeeping operations including guest rooms, public areas, laundry services, and staff scheduling.
• Maintain high standards of cleanliness and hygiene across the hotel per brand guidelines and safety regulations.
• Recruit, train, and develop housekeeping team members to ensure exceptional service.
• Conduct regular inspections of rooms and public areas to ensure standards are met.
• Monitor inventory and order supplies within budget.
• Collaborate with front desk and maintenance to ensure seamless guest experience.
• Handle guest requests and complaints promptly to maximize satisfaction.
• Prepare and manage department budgets, payroll, and reports.
• Enforce hotel policies, safety protocols, and sustainability initiatives.
• Lead daily staff briefings and communicate effectively for smooth operations.

Skills

Leadership

Team management

Organizational skills

Multitasking

Housekeeping operations

Health & safety

Communication

Interpersonal skills

Flexibility

Hotel software

Education

High school diploma

Hospitality/management certification

Tools

Hotel management software

Job description

Description

The Executive Housekeeper will lead the housekeeping department to ensure exceptional cleanliness, orderliness, and overall guest satisfaction throughout the property. This leadership role requires a detail-oriented, proactive individual with excellent management skills to oversee daily operations and motivate a diverse team.

Key Responsibilities:

• Manage and supervise all housekeeping operations including guest rooms, public areas, laundry services, and staff scheduling.
• Maintain high standards of cleanliness and hygiene across the hotel in compliance with Hilton brand guidelines and health & safety regulations.
• Recruit, train, and develop housekeeping team members to ensure exceptional service delivery.
• Conduct regular inspections of rooms and public areas to ensure cleanliness and maintenance standards are met.
• Monitor inventory and order housekeeping supplies and equipment within budget constraints.
• Collaborate closely with other departments (front desk, maintenance, etc.) to ensure seamless guest experience.
• Handle guest requests, concerns, and complaints professionally and promptly to maximize guest satisfaction.
• Prepare and manage department budgets, payroll, and reports.
• Implement and enforce hotel policies, safety protocols, and environmental sustainability initiatives.
• Lead daily briefing and communicate effectively with staff to ensure smooth operations.

Qualifications:

• Proven experience as an Executive Housekeeper or similar role in a full-service hotel, preferably within Hilton or other upscale brands.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Knowledge of housekeeping operations, cleaning products, and health & safety standards.
• Outstanding communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.
• Proficiency in hotel management software is a plus.
• High school diploma or equivalent; additional certification in hospitality or management is desirable.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts