Executive Housekeeper

North Central Group; Provo (UT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Paid Time Off

401(k) retirement plan

Health Savings Account

Job summary

North Central Group is hiring an Executive Housekeeper at the Residence Inn Provo. This leadership role involves managing housekeeping operations to ensure guests receive clean accommodations.

The ideal candidate will have strong management experience, excellent communication skills, and maintain a high standard of cleanliness.

Join our award-winning team and enjoy various employee perks like hotel discounts and 401(k) matching!

Qualifications

• 3+ years of management experience is required.
• Two or more years of supervisory experience.
• Housekeeping or related work experience is needed.

Responsibilities

• Oversee all housekeeping operations to ensure cleanliness.
• Manage hiring, training, scheduling, and team performance.
• Deliver superior room and public area cleanliness.

Skills

Management experience

Leadership

Communication

Attention to detail

Organizational skills

Job description

Overview

Join our team, a 2025 USA Today Top Workplace Winner! Now hiring a Executive Housekeeper at the Residence Inn Provo. 3 years of management experience is required.

The Residence Inn Provo is managed by NCG Hospitality, an award-winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed.

How You’ll Make An Impact

Our high-spirited Executive Housekeeper oversees all housekeeping operations of the property to ensure guests receive clean and comfortable accommodations each stay. Leadership & Team Development

• Manage the housekeeping, laundry, and public area team, overseeing hiring, training, scheduling, and performance management
• Foster an inclusive and supportive work environment where team members feel valued and motivated to succeed
• Provide consistent training and coaching to ensure high performance and team growth

Operational Excellence & Compliance

• Establish and maintain systems, checklists, and inspection programs to ensure cleanliness, efficiency, and consistency
• Perform hands-on housekeeping tasks when needed, supporting team efforts across all areas
• Ensure compliance with health, safety, sanitation, and key control procedures

Guest Experience & Cost Management

• Deliver superior room and public area cleanliness that meets or exceeds brand and guest expectations
• Monitor and control departmental costs, including labor, inventory, and linen management

What does success look like in this role?

• Two or more years of supervisory experience
• Housekeeping or related work experience
• Motivated to maintain excellent customer service reputation
• Strong oral communication and interpersonal skills
• Strong attention to detail and excellent organizational skills
• Ability to work effectively and efficiently in a fast-paced setting

What You’ll Get at NCG Hospitality

We take great pride in the inclusive environment we’ve created attributing to our award-winning status, all while staying true to our core values of Growth, Fun, Trust, and Responsibility. An experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Residence Inn Provo.

Career Development

• Personalized career pathing and skill development
• Leadership and mentorship programs
• Educational and certification reimbursement

Team Member Perks

• Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
• Catch of the Day – earn bonuses for going above and beyond to support team and guests
• Everyone Sells – earn cash for bringing in business to our properties
• Paid Volunteer hours – Earn money for community service

Health & Wellness Benefits

• Medical, dental, and vision plans
• Paid sick time and Paid Time Off
• Virtual telehealth access and employee assistance resources
• Monthly health and fitness reimbursement programs

Financial Support

• Same-day pay options
• Referral bonus – earn cash for bringing great team members
• 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
• Health Savings Account
• Structured bonus program

Ready To Grow With Us?

Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.

NCG Hospitality is an Equal Opportunity Employer. We participate in E‑Verify to confirm work authorization for all new hires.