Executive Housekeeper

Northgate Resorts; Milton (NH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Daily Pay

401k Match

Medical, Dental, Vision

Job summary

Northgate Resorts seeks an Executive Housekeeper (age 18+) for its Camp-Resort operations. This seasonal, full-time role reports to the Office Manager and leads a team of housekeepers and inspectors to ensure cabin cleanliness and efficient daily operations.

Responsibilities include staff scheduling, payroll oversight, recruitment participation, training development, and real-time cabin status reporting. Strong leadership and communication skills are essential.

Qualifications

• Housekeeping experience required.
• Experience in customer service, hospitality, and management preferred.

Responsibilities

• Oversee daily directives of the housekeeping department.
• Lead a team of housekeepers and inspectors.
• Ensure cabin cleanliness and timely turnover; coordinate with front desk.

Skills

Housekeeping experience

Customer service

Hospitality management

Job description

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests - memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.

The Executive Housekeeper(age 18+) is responsible for overseeing the daily directives of the Camp-Resort’s housekeeping department. This supervisor will lead a team of housekeepers and inspectors. This is a SEASONAL, full-time position and reports to the Office Manager.

DUTIES & RESPONSIBILITIES

• Administrative Duties
  • Schedules staff, monitors payroll, and maintains compliance with a payroll budget
  • Participates in the recruitment process and selection of talent for the housekeeping department
  • Ensures the completion and proper communication/escalation of maintenance work orders and other concerns to the appropriate department
  • Participates in the development and execution of training programs for new hires as well as ongoing training for staff members
  • Creates and schedules daily assignments, daily and weekly projects, and optimizes staff to ensure cabin cleanliness and performance
  • Conducts daily stand up meetings with housekeepers to prioritize the day and facilitates feedback from staff members
  • Assists with maintaining an inventory of housekeeping supplies and equipment
  • Maintains SDS and inventory for all chemicals
• Daily Duties
  • Ensures the turnover of all vacant and clean cabins on time; verifies stayovers, reports early checkouts and communicates issues and discrepancies with the front desk
  • Maintains accurate cabin cleanliness statuses and updates cabin status within the reservations system in real-time via tablets
  • Provides coaching, encouragement, and recognition to staff members when necessary
  • Inspects guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control, and reviews results with housekeepers; coaches and drives accountability and performance improvement
  • Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and inventoried adequately for the next day's activities; ensures and promotes safety standards in these areas
  • Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded
  • Assists with cleaning cabins
  • Manages the laundry process by maintaining the inventory and cleanliness process
  • Assists with the inspection of cabins and other facilities to ensure cleaning standards are met
• Other Essential Duties
  • Completes required reports on a timely basis
  • Schedules deep clean on a bi-annual basis
  • Collaborates with park and home office departments
  • Responds to guest inquiries using the company’s service recovery guidelines
  • Utilizes and learns the reservation system for daily planning
  • Participates in other projects and activities as assigned

EDUCATION/TRAINING/EXPERIENCE

• Housekeeping experience required
• Experience in customer service, hospitality, and management preferred

QUALIFICATIONS/REQUIREMENTS

• Basic computer skills
• Strong organizational, motivational, and leadership skills
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision.
• Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management

ESSENTIAL PHYSICAL DEMANDS

• Able to lift up to 50 lbs
• Must be able to remain in a stationary position
• Regularly move throughout the park
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.
• Constant exposure to outside weather conditions

Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Northgate is also a proud participant of the E-Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. employment with Northgate Resorts is contingent upon a successful completion of any background or reference checks requested by the company.

We are a team of fun seekers, out of the box thinkers, and creators of unforgettable experiences!

Northgate Resorts was founded in Grand Rapids, Michigan in 2013. Since then our team has grown to thousands of talented individuals serving millions of campers each and every year. We love what we do, which is only possible because of our incredible team! And we are always looking for individuals to join us.

Perks & Benefits of Working At Northgate Resorts

Apart from amazing locations both at our campgrounds and home office, stellar teams, and more, check out what Northgate Resorts has to offer.

*Below benefits do not apply to all employees. To see a full list of benefits talk to your manager during the hiring process.

01.

VACATION DISCOUNTS

Enjoy the park plus give your family and friends deep discounts during the season.

02.

Daily Pay

Get paid more frequently with our daily pay schedule.

03.

EMPLOYEE APPRECIATION

Free lunch in the summer, shout outs from your coworkers, and more.

04.

401k MATCH

Start saving for retirement with a 401k plan and matching contribution.

05.

MEDICAL, DENTAL, VISION

Pick the plans that work for you and enjoy partial coverage for all health insurance.

06.

Enjoy coverage for your furry friend with our latest benefit of pet insurance.

What is a work camper? Simply put: It’s someone who works and camps at our resorts for short-term or seasonal periods. Work campers earn their standard wages and receive a discount on their campsite, in exchange they commit to being available for work as required.

Northgate Work Campers

• Receive a 20%* discount on your seasonal site.
• Earn credit towards your site balance per hour worked.
• All of the perks of being a Northgate Resorts Team Member.
• Save gas & time on your daily commute.
• Embrace the, "work hard, play hard" lifestyle!

We are looking for Work Campers who bring a strong work ethic, award winning customer service, and a taste for fun.

Northgate is more than a Campground. It’s an amazing Camp-Resort for families looking to disconnect from the world’s distractions and reconnect with each other while nestled in beautiful scenic outdoor settings. We are looking for Work Campers who bring a strong work ethic, award winning customer service, and a taste for fun.

Northgate Resorts offers a wide range of internships that provide students with hands-on hospitality experience while directly contributing to creating family camping memories for our guests. Internships in departments such as marketing, operations, revenue, and more.

Northgate is more than a Campground. It’s an amazing Camp-Resort for families looking to disconnect from the world’s distractions and reconnect with each other while nestled in beautiful scenic outdoor settings. We are looking for College Interns who are looking to learn the skills needed to succeed in their career and who have a passion for collaboration, teamwork, and customer service. We employ interns at each of our Camp-Resorts and our Home Office.

At Northgate Resorts, we create memories that last a lifetime not just for our guests but for our international students as well. Students have the opportunity to discover what it’s like to live and work at one of our many campgrounds across the country.

Northgate looks to employ Students who love having a great time, and love to make our guests do the same. Northgate’s staff are more than just employees, our staff are a part of our extended family. Come be a part of all the fun we are having!

Northgate partners exclusively with InterExchange Work and Travel for hiring our J1 visa international students. For more information please visit their website at https://www.interexchange.org/ or email our recruiting team at [e-mail]

Northgate is more than a Campground. It’s an amazing Camp-Resort for families looking to disconnect from the world’s distractions and reconnect with each other while nestled in beautiful scenic outdoor settings. We are looking for International Students who bring a strong work ethic, award winning customer service, and a taste for fun.