Executive Housekeeper

Gibson Hotel Management; Knoxville (TN); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Telehealth

Franchise travel benefits

401(k)

Daily pay

Growth opportunities

Job summary

Gibson Hotel Management is seeking a Bilingual Executive Housekeeper for the Pigeon Forge/Townsend/Sevier County, TN area. The role requires fluent Spanish and strong leadership to guide the housekeeping team and uphold exceptional guest experiences.

The position emphasizes scheduling, training, and maintaining brand-standard cleanliness across guest rooms and public spaces, with daily coordination with Front Desk and Maintenance.

Qualifications

• Spanish-speaking required.
• 1–2 years of housekeeping supervisory experience.
• 3–5 years of hospitality experience preferred.

Responsibilities

• Oversee daily housekeeping operations and maintain high cleanliness standards.
• Lead, schedule, train, and develop the housekeeping team.
• Assign rooms and staffing based on occupancy and workload.
• Inspect guest rooms and public areas for brand standards.
• Coordinate daily with Front Desk and Maintenance.
• Manage linens, supplies, carts, and inventory.
• Monitor productivity, timekeeping, and team performance.
• Conduct walk-throughs and address cleanliness or maintenance concerns.
• Handle Lost & Found procedures and complete performance reviews.

Skills

Spanish-speaking

Supervisory experience

Guest service

Job description

Bilingual Executive Housekeeper

Lead with Heart. Inspire Your Team. Set the Standard.

We’re looking for an experienced Bilingual Executive Housekeeper to lead our housekeeping team in the Pigeon Forge/Townsend/Sevier County, TN area.

If you’re an organized, hands‑on leader who takes pride in developing a great team and creating an exceptional guest experience, we’d love to meet you!

Fluency in Spanish is required for this position.

What We Offer

• Competitive pay based on experience
• Health, Dental, Vision & Life Insurance
• Paid Time Off
• Free Telehealth
• Franchise Travel Benefits
• 401(k)
• Daily Pay
• Supportive team with opportunities for growth

What You’ll Do

As Executive Housekeeper, you’ll oversee the daily operation of the housekeeping department while maintaining high standards for cleanliness, productivity, and guest satisfaction.

You’ll be responsible for:

• Leading, scheduling, training, and developing the housekeeping team
• Assigning rooms and staffing based on occupancy and workload
• Inspecting guest rooms and public areas for cleanliness and brand standards
• Coordinating daily with Front Desk and Maintenance
• Managing linens, supplies, housekeeping carts, and inventory
• Monitoring productivity, timekeeping, and team performance
• Conducting hotel walk-throughs and addressing cleanliness or maintenance concerns
• Managing Lost & Found procedures
• Completing performance reviews and corrective action when needed
• Ensuring compliance with hotel, brand, safety, and company standards

What We’re Looking For

• Spanish-speaking required
• 1–2 years of housekeeping supervisory experience
• 3–5 years of hospitality experience preferred
• Strong leadership and guest service skills
• Excellent organization and attention to detail
• Positive, professional communication style
• Ability to coach, motivate, and hold team members accountable
• Ability to lift, push, pull, or carry up to 25 lbs.
• Ability to stand and walk throughout the shift

Our Guest Experience Standard

We expect every leader to model genuine hospitality—greeting guests warmly, responding quickly to concerns, remaining calm and professional, and stepping in to help whenever needed.

Equal Opportunity Employer

We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and team members.

*Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national

Source: Hospitality Online