Executive Housekeeper

Doubletree-By-Hilton-Davenport; Davenport (IA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance enrollment

Paid time off

Holiday pay

Earned wages access

Discounts on hotel stays

Travel discounts

Development opportunities

Job summary

Doubletree-By-Hilton-Davenport is seeking an Executive Housekeeper to lead the housekeeping department and partner with hotel teams to maintain guestroom and public area cleanliness to the highest standards.

You will coach and train staff, schedule workloads, and manage inventory while upholding brand expectations and safety policies. The role emphasizes guest satisfaction and proactive problem solving in a fast-paced hotel setting.

Qualifications

• 3+ years of hotel housekeeping experience with leadership responsibilities.
• High School diploma or equivalent required.
• Strong verbal and written communication skills; ability to speak/read/write in the workplace's primary language.

Responsibilities

• Oversee cleanliness of the building, guest rooms, public spaces, and associates areas.
• Ensure brand standards and department procedures are updated and followed.
• Recruit, train, and develop housekeeping staff; provide ongoing coaching.
• Schedule team members to meet workload and labor guidelines.
• Lead department goals, budgets, and safety practices.
• Communicate with other departments to ensure timely responses to guest needs.
• Ensure guest concerns are addressed promptly and professionally.
• Maintain professionalism aligned with brand expectations and emergencies procedures.

Skills

Leadership

Communication skills

Team management

Training & development

Education

High School diploma

Job description

What's in it for you…

• Insurance enrollment available!
• Paid time off available!
• Holiday pay available!
• Access to your earned wages the next day!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job…

The Executive Housekeeper works closely with all hotel departments to ensure high standards of guest satisfaction through cleanliness, amenity availability, and fulfilment of special requests. As leader of the housekeeping department, the Executive Housekeeper must coach and train team members, assign workload according to hotel and labor standard, manage inventory and resources, and uphold standards of cleanliness. The primary responsibility of the Executive Housekeeper is to coordinate needs of guests arriving/departing with the guest services team, adequately schedule team members to meet workload requirements, and ensure brand standards of cleanliness and upkeep are maintained.

What you’ll be doing…

• Proactively manage total cleanliness of the physical building, guest rooms, public spaces, and associates common areas.
• Ensure compliance with hotel brand standards, updating department procedures as needed.
• Recruit, train, and develop the hotel’s housekeeping team, providing ongoing learning opportunities and support as needed.
• Schedule housekeeping team based on business levels and workload demands according to hotel’s labor guidelines.
• Lead and support department goals, objectives, and budgets.
• Follow safety and security guidelines to ensure safe workplace practices to protect health and wellbeing of all associates.
• Effectively communicate with hotel departments to ensure timely response and completion of housekeeping and cleanliness needs.
• Listen to guests and empathize with their challenges. When necessary, notify other departments and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies.

Experience & Education:

• 3+ years of hotel housekeeping experience, preferably in a leadership role
• High School diploma or equivalency education certificate required
• Communication:
• Excellent verbal and written communication skills
• Must be able to speak, read, and write in primary language used in the workplace

Physical:

• 8+ hours per day; stand and walk frequently throughout the workday
• Reach, bend, stoop, kneel, and pivot frequently through workday
• Lift, lower, push, pull, and maneuver up to 30 pounds occasionally

Source: Hospitality Online