Executive Hospitality Manager

Paladin Consulting; Nashville (TN); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Parking provided

Descripción de la vacante

Paladin Consulting seeks an Executive Hospitality Manager to lead client-facing hospitality operations in a fast-paced legal office environment. You will oversee conference room readiness, catering coordination, and a hospitality team to deliver exceptional service to attorneys, clients, and visitors.

Responsibilities include event coordination, high-level concierge support, and maintaining a meticulous, service-first atmosphere.

Formación

• Minimum of five years of experience in high-end hospitality or related field.
• Strong understanding of food and beverage service and event setups.
• Proven ability to provide executive-level concierge services.
• Excellent attention to detail and anticipation of client needs.
• Professional demeanor for managing high-level clients in a luxury environment.
• Excellent communication and interpersonal skills for cross-team collaboration.
• Flexible to adapt to changing priorities and client needs.
• Maintain confidentiality and discretion at all times.
• Dress code: Smart business casual.
• Driver's license required; some driving will be needed when permanent.

Responsabilidades

• Serve as the hospitality and client experience ambassador for a busy legal office.
• Inspect and prepare conference rooms and client-facing areas; coordinate catering and events.
• Oversee a small hospitality team; assign room setups, food service, and supplies.
• Greet vendors and guests; manage deliveries and support meetings.
• Coordinate events with site leaders; ensure flawless execution of VIP visits and meetings.
• Balance hospitality, operations, and customer service to deliver high-touch experiences.

Conocimientos

5+ years hospitality

Food & beverage service

Executive concierge services

Attention to detail

Client management

Communication skills

Adaptability

Confidentiality

Dress code

Driver's license

Educación

High school diploma

Herramientas

Event management software

Calendar systems

Descripción del empleo

Job Title: Executive Hospitality Manager

Duration: Long-term contract with option to hire

Hours: Monday-Friday 8am-5pm

Education/Experience Required: High school or equivalent

Job Description & Responsibilities :

• An Executive Hospitality Specialist serves as the primary hospitality and client experience ambassador within a busy legal office, acting as both the face of the client and an extension of the law firm's brand.
• A typical day begins with inspecting conference rooms and client-facing areas for cleanliness, readiness, and proper setup; coordinating breakfast and lunch catering orders; and reviewing the day's meeting and event schedule. Throughout the day, they oversee and direct a small hospitality team, delegating responsibilities such as conference room setup and breakdown, food service setup, cleaning, stocking supplies, and room resets to ensure all spaces remain client-ready.
• They greet vendors and guests, manage catering deliveries, support attorneys and clients during meetings, conduct quality and readiness checks, and respond quickly to last-minute requests or schedule changes.
• They also meets regularly with Ricoh Site Leader and the firm's hospitality key contacts to coordinate upcoming events, VIP visits, and special projects while ensuring every detail is executed flawlessly.
• Success in the role requires strong leadership, hospitality expertise, attention to detail, and the ability to balance multiple priorities while delivering a seamless, high-touch experience for attorneys, clients, and visitors.
• They should be able to demonstrate the ability to think strategically, thrive in a fast-paced, service-oriented environment, have strong food service and hospitality experience, excel at building relationships, and take pride in creating exceptional experiences.
• Someone who notices the small details that others miss and can balance hospitality, operations, and customer service simultaneously.
• Should we identify the right fit through Agile 1, they would work through the required hours and then be brought on permanent.
• Parking is provided.

Client Focused Hospitality & Concierge Services

• Anticipate and fulfill executive clients' needs, including personal requests for travel arrangements, transportation, hotel accommodations, dining, shopping, and package handling.
• Provide a high level of concierge services to ensure the comfort and satisfaction of both clients and guests.
• Coordinate seamless event execution for meetings, banquets, VIP parties, and company functions.
• Maintain a discreet, professional, and service-first attitude when interacting with clients and guests

Event & Meeting Coordination

• Manage event coordination from start to finish, including conference room setups and breakdowns per detailed client specifications
• Oversee food and beverage service, ensuring all requirements are met with precision and quality
• Setup and breakdown of all conference room furniture (tables, chairs, podiums) and any equipment needed (flip charts, whiteboards, audiovisuals, etc)
• Provide service for catered events, including managing food and beverage service throughout meetings and events
• Ensure cleanliness and orderliness in meeting rooms, break areas, kitchens and pantries.

Operational Excellence & Attention to Detail

• Maintain a well-organized and fully stocked inventory of food, beverages and office supplies to meet the needs of clients
• Supervise kitchen cleanliness and equipment maintenance, including coffee machines, refrigerators and dishwashers.
• Performa regular conference room "sweeps” to ensure rooms are tidy and fully equipped before, during and after events
• Handle incoming and outgoing mail, packages and deliveries with a care and efficiency
• Work closely with the Site Manager or Assistant Site Manager to ensure the smooth operation of all functions and events
• Collaborate with internal teams to ensure event requests are communicated accurately and executed on time
• Maintain proactive communication with clients to ensure their evolving needs are met

Additional Support Duties

• Handle general clerical, reception and administrative support as required (e.g., distributing office supplies, email and mail)
• Ensure cleanliness and maintenance of office areas, including trash removal, dusting and light housekeeping duties in kitchens and meeting areas

Skills & Qualifications

• Minimum of five years of experience in high-end hospitality, whether in conference management, conventions, or fine dining restaurant service
• Strong understanding of food and beverage service, including knowledge of event setups and hygiene practices
• Demonstrated ability to provide executive-level concierge services, managing a variety of personal and professional requests
• Strong attention to detail and ability to anticipate client needs
• Professional demeanor with the ability to manage high-level clients in a luxury, dynamic environment
• Excellent communication and interpersonal skills with the ability to collaboratively with internal teams and clients
• Flexibility to adapt to changing priorities and client needs
• Ability maintain confidentiality and discretion at all times
• Dress Code: Smart business casual.
• Driving: Not while they are contingent, but some driving will be required once they are permanent. So, a driver's license is required

Preferred Skills:

• Previous experience working in a corporate office or similar professional setting
• Familiarity with event management software or calendar systems