Executive Engagement & Strategy Director (Ops)

ServiceNow; Mountain View (CA); Presencial; USD 220.000 - 384.000; Jornada completa

Descripción de la vacante

ServiceNow Moveworks seeks a Director, Customer Engagement Strategy & Operations in Mountain View, CA to shape and execute the executive engagement strategy for the Moveworks unit, representing the executive voice across the engagement lifecycle.

You will partner with Sales, Product, and GTM to translate priorities into strategy, build an AI-enabled operating rhythm, and act as the strategic quarterback for complex customer needs, in-office five days a week.

Formación

• 10+ years in management consulting, product, sales, strategy and operations in a technology company or similar functions.
• Proven track record earning trust of senior executives and speaking on their behalf with credibility and judgment.
• Executive presence with outstanding verbal and written communication, fluent presenting to a C-suite audience.
• Proven operator in high-stakes, cross-functional environments, able to build consensus among senior stakeholders.
• Product fluency in AI and enterprise SaaS, with experience relating technical capabilities to customer outcomes.
• AI native; fluent with AI tools for research, synthesis, communication, and workflow automation.
• Exceptional judgment in ambiguity, able to operate at speed with high visibility.
• Based in or willing to relocate to the San Francisco Bay Area, five days per week in-office in Mountain View, CA.

Responsabilidades

• Shape and execute the executive customer engagement strategy for the Moveworks from ServiceNow unit by translating priorities into an executive engagement plan.
• Partner with Sales, Business Development, and Product to identify high-impact opportunities and drive new business.
• Translate customer signals into actionable roadmaps, positioning, and go-to-market choices with senior leaders.
• Build and run the operating rhythm and AI-enabled workflows to keep strategic engagement prioritized and translated into action.

Conocimientos

Executive engagement

Stakeholder management

Executive communication

Cross-functional leadership

AI / enterprise SaaS fluency

Strategic thinking

Decision making under ambiguity

Bay Area readiness

Descripción del empleo

ServiceNow Moveworks seeks a Director, Customer Engagement Strategy & Operations in Mountain View, CA to shape and execute the executive engagement strategy for the Moveworks unit, representing the executive voice across the engagement lifecycle.

You will partner with Sales, Product, and GTM to translate priorities into strategy, build an AI-enabled operating rhythm, and act as the strategic quarterback for complex customer needs, in-office five days a week.