Director, Executive Customer Engagement & Strategy

Moveworks; Mountain View (CA); On-site; USD 220,000 - 384,000; Full time

Job summary

Moveworks from ServiceNow is seeking a Director, Customer Engagement Strategy & Operations to shape and execute the executive customer engagement strategy for the Moveworks from ServiceNow leadership. You will partner across Sales, Product, and GTM to translate priorities into impactful engagement and ensure continuity of customer relationships.

This in-office role requires five days per week in Mountain View, CA, and reports to the Director, Customer Engagement Strategy within the APEX

Qualifications

• 10+ years in management consulting, product, sales, strategy and operations in a technology company, or similar functions; Prior experience in AI or SaaS preferred.
• A track record of earning the trust of senior executives and speaking and acting on their behalf with credibility, judgment, and discretion
• Executive presence with outstanding verbal and written communication, equally fluent presenting to a C-suite audience and crafting a tight strategic narrative
• Proven operator in high-stakes, cross-functional environments, able to build consensus among senior stakeholders and drive results
• Product fluency in AI and enterprise SaaS, able to connect technical capabilities to customer outcomes: experience with enterprise AI platforms (for example, ServiceNow, Moveworks) a plus
• AI native; fluent with AI tools for research, synthesis, communication, and workflow automation
• Exceptional judgment in ambiguity, comfortable operating at speed with high visibility, and clear on when to act on your own and when to escape
• Based in or willing to relocate to the San Francisco Bay Area, five days per week in-office in Mountain View, CA, and present when key Principals are in the office

Responsibilities

• Shape Customer Engagement Strategy & Planning by translating priorities into an executive engagement plan.
• Drive Executive Customer & Partner Engagement for the Moveworks from ServiceNow executive team, preparing talks and stakeholder maps for high-stakes meetings.
• Turn Customer Signals into Business Action by synthesizing patterns into actionable recommendations for executives.
• Build the Operating Model & Drive Cross-Functional Execution with AI-enabled workflows and clear escalation paths.

Skills

Executive presence

Cross-functional collaboration

Verbal & written communication

AI fluency

Job description

Moveworks from ServiceNow is seeking a Director, Customer Engagement Strategy & Operations to shape and execute the executive customer engagement strategy for the Moveworks from ServiceNow leadership. You will partner across Sales, Product, and GTM to translate priorities into impactful engagement and ensure continuity of customer relationships.

This in-office role requires five days per week in Mountain View, CA, and reports to the Director, Customer Engagement Strategy within the APEX