Executive-Driven Strategic Account Leader

Socket Fiber; Columbia Township (MO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay + commission

Medical, dental, vision, life, and 401

Free coaching/counseling for employees

Free fiber service (if available)

Tuition reimbursement

Community engagement opportunities

Culture that values results

Job summary

Socket Fiber is seeking a Strategic Account Manager to lead, retain, and grow our high-value enterprise accounts. You will act as a trusted advisor to C-suite stakeholders, aligning telecom and technology solutions with business goals and measurable outcomes.

You will focus on retention, expansion, and strategic development across a portfolio of strategic clients, collaborating with engineering and operations to deliver outcomes and secure long-term partnerships.

Qualifications

• 2–5 years of professional experience in account management, business sales, or customer relationship management.
• Experience in the telecommunications industry.
• High school diploma or equivalent.

Responsibilities

• Manage and maintain relationships with an assigned portfolio of enterprise and large business customers.
• Serve as the primary point of contact for customer needs, questions, and service expansion opportunities.
• Identify opportunities to grow accounts through additional services, locations, or technology solutions.
• Conduct regular customer visits to strengthen relationships and ensure satisfaction.
• Develop account strategies to support long-term retention and revenue growth.
• Present telecommunications solutions including internet, voice, data, and fiber services.
• Prepare proposals, presentations, and reports related to customer performance and revenue growth.
• Negotiate agreements and renewals while maintaining strong client relationships.
• Collaborate with internal teams to ensure smooth service delivery and issue resolution.
• Track and report on account activity, sales performance, and customer engagement.

Skills

Enterprise accounts

Executive communications

CRM systems

Strategic planning

Relationship sales

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Socket Fiber is seeking a Strategic Account Manager to lead, retain, and grow our high-value enterprise accounts. You will act as a trusted advisor to C-suite stakeholders, aligning telecom and technology solutions with business goals and measurable outcomes.

You will focus on retention, expansion, and strategic development across a portfolio of strategic clients, collaborating with engineering and operations to deliver outcomes and secure long-term partnerships.