Executive Director, Workforce Experience & Services

Roche; South San Francisco (CA); On-site; USD 233,000 - 433,000; Full time

Job summary

Genentech in South San Francisco is seeking an Executive Director, Workforce Services to elevate the workplace experience for 13,500 employees, contractors, and visitors across the North American network. You will lead four service pillars: Culinary, Transportation & Commute, Campus Amenities, and Business Services, guiding a team of 50 direct staff and 400+ partners while managing a $60M+ budget.

This role drives multi-year campus redevelopment, partnerships with HR and Sustainability, and a

Qualifications

• Bachelor’s degree in Business, Hospitality, Marketing, Communications or related field; MBA preferred.
• 15+ years in progressive leadership within top Bay Area employers.
• Experience leading hospitality-driven workplace operations and customer experience programs.
• Proven ability to manage 50+ person teams and oversee third-party/contract/union workforce.

Responsibilities

• Lead service pillars: Culinary, Transportation, Campus Amenities, and Business Services.
• Set multi-year vision and governance across operations and capital projects.
• Oversee a ~50 direct staff and 400+ contingent/partners; manage $60M+ budget.
• Partner with HR and Sustainability to align well-being and carbon milestones.

Skills

Executive leadership

Budget management

Vendor negotiations

Strategic planning

People leadership

Education

Bachelor's degree

MBA preferred

Job description

Genentech in South San Francisco is seeking an Executive Director, Workforce Services to elevate the workplace experience for 13,500 employees, contractors, and visitors across the North American network. You will lead four service pillars: Culinary, Transportation & Commute, Campus Amenities, and Business Services, guiding a team of 50 direct staff and 400+ partners while managing a $60M+ budget.

This role drives multi-year campus redevelopment, partnerships with HR and Sustainability, and a