Chief Workplace Experience & Services Leader

Genentech; South San Francisco (CA); On-site; USD 233,000 - 433,000; Full time

Job summary

Genentech, Inc. is seeking an Executive Director, Workforce Services to elevate the workplace experience for 13,500+ people across the South San Francisco campus and North America network.

You will lead hospitality, amenities, and campus infrastructure, balancing operational excellence with visionary leadership during a multi-year campus redevelopment. The role requires 15+ years in hospitality-driven workplace operations, strong financial stewardship, and the ability to influence across

Qualifications

• 15+ years of progressive business, operational, and marketing leadership experience.
• Experience leading hospitality-driven workplace operations and customer experience programs.
• Proven track record managing large organizations and external partners.

Responsibilities

• Set multi-year vision and governance across four service pillars: Culinary, Transportation, Campus Amenities, Business Services.
• Lead 50 direct staff and 400+ contingent/partner personnel.
• Manage operating budget > $60M with ROI modeling and vendor negotiations.
• Design continuity strategies during campus redevelopment and future service concepts.
• Partner with HR and Corporate Sustainability to integrate employee well-being and sustainability milestones.

Skills

Leadership

Customer experience

Strategic planning

Stakeholder management

Education

Bachelor's degree in Business / Hospitality / Marketing / Communications

MBA preferred

Job description

Genentech, Inc. is seeking an Executive Director, Workforce Services to elevate the workplace experience for 13,500+ people across the South San Francisco campus and North America network.

You will lead hospitality, amenities, and campus infrastructure, balancing operational excellence with visionary leadership during a multi-year campus redevelopment. The role requires 15+ years in hospitality-driven workplace operations, strong financial stewardship, and the ability to influence across