Executive Director - Technical Program Manager | Corporate Technology | Document Platform Management

JPMorganChase; Jersey City (NJ); On-site; USD 210,000 - 320,000; Full time

Benefits offered by this job

Health care coverage

On-site wellness centers

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

JPMorgan Chase & Co. seeks an Executive Director – Technical Program Manager to lead a cross-workstream transformation across AI-enabled document platforms.

You will shape strategy, align executives, and own the program from ingestion to records retention, delivering measurable outcomes with governance and financial transparency. The role requires deep technical fluency, enterprise architecture collaboration, and the ability to convert business needs into scalable platform solutions.

Qualifications

• 15+ years of experience leading complex technology programs in large enterprises.
• Proven delivery across document management, content platforms, and AI-enabled workflows.
• Strong architectural fluency across design, APIs, data flows, resiliency, and scalability.
• Experience with AI/ML delivery, including data strategy and MLOps.

Responsibilities

• Define and execute program strategy and roadmaps for AI-enabled document platforms, aligned to firm priorities.
• Lead multi-workstream delivery across ingestion, ECM/storage, search, workflow/orchestration, records/retention, and AI-enabled document capabilities.
• Translate business needs into clear engineering requirements with architects to manage dependencies and deliver scalable platform solutions.
• Drive AI/ML execution from use-case definition to deployment and value realization.
• Govern milestones, dependencies, risks, KPIs/OKRs, decisions, and reporting.
• Own program financials: budgeting, forecasting, spend tracking, vendor costs and benefits.
• Manage risks across delivery, architecture, security, and governance.
• Influence senior stakeholders to drive alignment and decisive execution.
• Leverage feedback and production learnings to prioritize improvements and measure value.
• Improve operating mechanisms to increase productivity and reduce friction.
• Provide thought leadership on responsible AI and platform modernization.

Job description

Job Overview

Navigate complex tech landscapes and shape firmwide impact through strategic leadership and tech expertise in a dynamic financial services environment.

As an Executive Director – Technical Program Manager role within Document Platform Engineering, you will shape and deliver a multi-workstream transformation across ingestion, ECM/storage, search, workflow/orchestration, and records/retention, while turning AI/ML and GenAI opportunities into scalable, production-ready capabilities.

This is an opportunity to lead with enterprise influence—bringing disciplined execution, budget ownership, architectural judgment, and executive-level communication to align senior stakeholders, manage risk and dependencies, and deliver measurable outcomes with strong governance and financial transparency.

Job Responsibilities

• Define and execute program strategy and roadmaps for AI-enabled document platforms, aligned to firmwide priorities, outcomes, funding, and capacity.
• Lead multi-workstream delivery across ingestion, ECM/storage, search, workflow/orchestration, records/retention, and AI-enabled document capabilities.
• Translate business and user needs into clear engineering requirements, partnering with architects and technology teams to manage dependencies and deliver scalable platform solutions.
• Drive AI/ML execution from use-case definition and data strategy through deployment, monitoring, and measurable value realization.
• Run executive-ready governance across milestones, dependencies, risks, KPIs/OKRs, decisions, and management reporting.
• Own program financials, including annual planning, forecasting, spend tracking, vendor costs, variance management, and benefits reporting.
• Manage risks across delivery, architecture, resiliency, security, third-party, controls, and AI/model governance.
• Influence senior stakeholders and cross-functional partners to drive alignment, timely decisions, and effective execution.
• Use feedback, adoption insights, and production learnings to prioritize improvements, enable change readiness, and measure usage, value, and outcomes.
• Improve operating mechanisms, reporting, and delivery practices to reduce friction, increase productivity, and accelerate issue resolution.
• Provide thought leadership on responsible AI adoption and platform modernization across the document ecosystem.

Required Qualifications, Capabilities, and Skills

• 15+ years of experience, or equivalent expertise, leading complex technology programs in large-scale enterprises.
• Proven delivery experience across document management, content platforms, AI-enabled workflow, search, classification, and records/retention capabilities.
• Strong technical and architectural fluency across solution design, APIs/integrations, data flows, resiliency, scalability, and platform trade-offs.
• Working knowledge of AI/ML delivery, including data strategy, model lifecycle, deployment patterns, MLOps, and value measurement.
• Architecture background or equivalent experience partnering with architects to shape roadmaps, evaluate options, and drive enterprise platform decisions.
• Track record of delivering on time and within budget, with transparent governance over scope, funding, resources, risks, and outcomes.
• Executive presence, stakeholder influence, and strong analytical judgment, with the ability to align senior leaders around priorities and convert ambiguity into clear plans and executable outcomes.

Preferred Qualifications, Capabilities, and Skills

• Experience delivering GenAI-enabled document capabilities, including intelligent processing, summarization, RAG, document Q&A, and automated routing.
• Familiarity with AI governance, model risk considerations, traceability, monitoring, evaluation, and responsible AI practices.
• Experience with content repositories, ECM platforms, workflow engines, search/indexing, data pipelines, and enterprise integration patterns.
• Strong financial and resource management discipline across budgeting, forecasting, spend governance, and value tracking.
• Experience operating in controlled environments with SDLC discipline, change management, operational readiness, and third-party risk oversight.
• Proficiency with execution and reporting tools such as Jira, Confluence, Excel, PowerPoint, Power BI, or Tableau.

Benefits and Compensation

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans