Executive Director, Student Success Center

Carnegie Mellon University; Pittsburgh (Allegheny County); On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

Medical insurance

Retirement plan

Tuition benefits

PTO

Life & disability insurance

Bus pass

Family support services

Fitness center

Job summary

Carnegie Mellon University in Pittsburgh seeks an Executive Director of the Student Academic Success Center to provide strategic vision and leadership for comprehensive programs that advance undergraduate and graduate learning and equitable access.

Reporting to the Senior Associate Vice Provost for Academic Engagement and Student Success, you will lead a four-director team and oversee a budget, workshops, and partnerships, shaping data-informed practices, AI-enabled strategies, and the student

Qualifications

• Completion of a master’s degree in higher education administration, counseling, or related field.
• Seven (7) years of progressive professional staff supervisory experience in academic support, advising, or student support services.
• Experience creating a student-centered vision and aligning a higher education department around it to deliver academic support and service to students.
• Experience in researching, benchmarking, and strategically implementing best practices to provide academic support.
• Up-to-date knowledge of and adherence to legislation and policies related to student support, including ADA/504 mandated services to students with disabilities.
• Demonstrated advocacy for and delivery of academic and retention outcomes for diverse undergraduate and graduate student populations.
• Ability to communicate effectively in written and oral forms; experience with teaching or instructional design; experience managing an operational budget of $2.5M.

Responsibilities

• Provide strategic direction for the Success Center’s operations and daily functions.
• Set priorities in collaboration with senior leadership and guide infrastructure improvements to strengthen student support.
• Provide data-informed direction and advocacy for resource allocation and budget management.
• Collaborate with campus partners to innovate around education techniques and strategies (including AI) grounded in evidence-based practices.
• Oversee workshops, presentations, and orientations for internal and external audiences.

Skills

Staff supervision

Budget management

Strategic planning

Communication skills

Data-informed decisions

Project management

Education

Master's degree in higher education administration

Tools

HR systems

Assessment tools

Job description

Carnegie Mellon University in Pittsburgh seeks an Executive Director of the Student Academic Success Center to provide strategic vision and leadership for comprehensive programs that advance undergraduate and graduate learning and equitable access.

Reporting to the Senior Associate Vice Provost for Academic Engagement and Student Success, you will lead a four-director team and oversee a budget, workshops, and partnerships, shaping data-informed practices, AI-enabled strategies, and the student