Director, Online Programs Strategy & Operations

Carnegie Mellon University; Pittsburgh (Allegheny County); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Benefits eligible employees

Tuition benefits

Paid time off

Transit bus pass

Job summary

Carnegie Mellon University is seeking a strategic Director for CMU Online to lead the management of 10+ online graduate programs across several schools. The role requires independent leadership of strategy, operations, and stakeholder alignment to deliver an outstanding student experience and strong program outcomes.

The successful candidate will drive interdisciplinary collaboration, oversee onboarding and retention strategies, and guide the development and launch of new online programs,

Qualifications

• Bachelor’s degree required; Master’s preferred.
• Experience leading program management in higher education or complex multi-school environments.
• Proven ability to manage cross-functional stakeholders and large portfolios.

Responsibilities

• Direct program strategy and operations for CMU Online's growing portfolio of 10+ online graduate programs across multiple academic departments.
• Lead interdisciplinary coordination across schools and colleges, aligning academic departments and CMU Online staff.
• Oversee student success and retention initiatives, including onboarding and lifecycle communications.
• Plan and implement new online programs annually, coordinating with academic departments and university partners.
• Hire, train, and manage program management staff to support program operations and the student lifecycle.

Skills

Program management

Cross-functional leadership

Stakeholder management

Data-driven decisions

Interdisciplinary collaboration

Education

Bachelor's degree

Master's degree

Job description

Carnegie Mellon University is seeking a strategic Director for CMU Online to lead the management of 10+ online graduate programs across several schools. The role requires independent leadership of strategy, operations, and stakeholder alignment to deliver an outstanding student experience and strong program outcomes.

The successful candidate will drive interdisciplinary collaboration, oversee onboarding and retention strategies, and guide the development and launch of new online programs,