Executive Director, Spas and Salons

100 Hard Rock Int'l USA, Inc; Las Vegas (NV); On-site; USD 180,000 - 320,000; Full time

Job summary

Hard Rock Hotel & Casino Las Vegas seeks an Executive Director of Spas and Salons to lead two luxury spa and salon operations at the Guitar Hotel and Resort Hotel. You will drive strategic initiatives, establish standards, and ensure Forbes Five-Star guest experiences across both properties.

Ideal candidate has 10+ years in guest service/hospitality leadership, 5+ years in senior spa leadership, and strong financial acumen.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• 10+ years of guest service or hospitality leadership experience or equivalent.
• 5+ years as Director of Spa/Executive Director of Spa or Luxury Spa Dept Head.
• Experience in hotel or casino environments preferred.
• Exceptional leadership, communication, and customer service skills.
• Strong financial acumen including budgeting, forecasting, and P&L.
• Knowledge of luxury spa operations, licensing requirements, and high-end product lines.
• Prior Forbes Travel Guide Five-Star or rated property experience preferred.
• Knowledge of Southern Nevada Health District and Nevada State Board of Cosmetology regulations preferred.

Responsibilities

• Operate in alignment with Hard Rock Hotel & Casino Las Vegas policies and Nevada regulations.
• Develop strategic business plans for two spa locations.
• Oversee treatment menus, pricing, service standards, and SOPs.
• Manage payroll, inventory, and brand-aligned guest experiences.
• Meet Forbes Five-Star standards across arrival, treatment, and departure.
• Prepare revenue projections and annual budgets.
• Lead spa leaders and teams with SMART development plans.
• Foster luxury hospitality culture and superior guest personalization.

Skills

Leadership

Communication

Customer service

Financial acumen

Strategic planning

Guest experience

Education

Bachelor’s degree in Hospitality Management

Tools

POS systems

Job description

Coming soon to the Las Vegas Strip, Hard Rock Las Vegas will be a fully integrated luxury resort offering world‑class hospitality, gaming, dining, entertainment and retail. Positioned on the 50‑yard line of the Strip, the resort will feature a nearly 700 ft. guitar‑shaped hotel that will change the Las Vegas skyline. The finished complex will feature over 3,700 hotel rooms, approximately 175,000 square feet of gaming space, two spas, multiple pools, live entertainment venues and dozens of restaurants, lounges and retail outlets.

JOB TITLE: EXECUTIVE DIRECTOR OF SPAS AND SALONS

DEPARTMENT: HOTEL

Reporting to the General Manager for the Guitar Hotel, the Executive Director of Spas and Salons is responsible for developing, leading, and maintaining two world‑class spa and salon operations — located at the Guitar Hotel and Resort Hotel — that deliver an experience in line with the nation’s most recognized luxury spa brands at Hard Rock Hotel & Casino Las Vegas. The Executive Director of Spas and Salons drives strategic initiatives, establishes service and operational standards, ensures regulatory compliance, and leads a high‑performing team focused on delivering exceptional guest service and a luxurious, immersive spa experience. Spa and wellness are a core pillar of the property’s Forbes Travel Guide Five‑Star journey: the Executive Director is accountable for delivering the spa and wellness experience across both spas as one seamless guest journey, meeting Forbes Five‑Star standards at arrival, treatment, and departure.

RESPONSIBILITIES

• Operate in full alignment with Hard Rock Hotel & Casino Las Vegas policies and all applicable Nevada regulations.
• Develop short- and long-term strategic business plans to position both spas as premier luxury offerings.
• Oversee establishment of treatment menus, pricing structure, service delivery standards, and operating procedures to maximize profitability and guest satisfaction.
• Create and maintain all written SOPs, including POS operations, cash handling, inventory control, cleanliness standards, timekeeping, guest preference systems, and software usage.
• Ensure spa operations support and enhance Hard Rock’s brand identity and hospitality philosophy.
• Prepare accurate revenue projections and develop annual operating and capital budgets.
• Assume full responsibility for both spas’ Profit & Loss performance, providing monthly reviews with the General Manager for the Guitar Hotel and the Vice President of Resort Operations.
• Maximize treatment and retail revenue through strategic sales initiatives, treatment enhancements, and retail merchandising.
• Analyze daily, weekly, and monthly reports to identify trends, opportunities, and areas needing improvement.
• Build and sustain a service culture dedicated to luxury hospitality, guest personalization, and excellence.
• Monitor guest feedback through surveys, social platforms, and internal channels; adjust operations accordingly.
• Investigate and resolve guest concerns to protect guest satisfaction and brand reputation.
• Ensure timely and professional delivery of all spa services, with a focus on wellness, relaxation, and consistent service execution.
• Select, train, coach, mentor, and retain spa leaders and team members who embody Hard Rock’s Mission and Values: Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication.
• Create SMART development plans for direct reports and ensure continual training across all team roles.
• Oversee staffing models, schedules, daily task assignments, and performance evaluations.
• Foster a positive, inclusive, and motivating team culture that reflects luxury hospitality standards.
• Identify all licenses and certifications required for Spa personnel and ensure they remain current.
• Establish and maintain confidentiality protocols to protect guest information.
• Ensure compliance with health, safety, sanitation, and brand standards at all times.
• Maintain a clean, safe, and hazard‑free environment for guests and employees.
• Develop effective retail displays and merchandising programs to drive sales.
• Meet with vendors in alignment with purchasing guidelines to identify products that elevate the spa experience and strengthen brand alignment.
• Oversee ordering, inventory management, and retail product curation.
• Collaborate effectively with the Vice President of Resort Operations and senior leaders across Hotel Operations, Marketing, and Casino Marketing to integrate spa offerings into broader guest programs, including VIP and complimentary packages.
• Represent the spa in key meetings including: P&L Review Daily Customer Service Meetings Operations Casino Marketing & Events
• Execute administrative duties as required and perform other tasks as assigned.
• Uphold Hard Rock’s ethics policies, reporting any concerns promptly.
• Contribute to responsible gaming and responsible alcohol service by reporting concerns appropriately.

QUALIFICATIONS

• Bachelor’s degree in Hospitality Management or related field required.
• Minimum of 10+ years of guest service or hospitality leadership experience or equivalent combination of education and experience.
• Minimum of 5 years of experience as a Director of Spa, Executive Director of Spa, or Department Head of a luxury spa.
• Previous experience in hotel or casino environments preferred.
• Exceptional leadership, communication, and customer service skills.
• Strong financial acumen, including budgeting, forecasting, and P&L management.
• Knowledge of luxury spa operations, wellness trends, licensing requirements, and high‑end product lines.
• Prior experience in a Forbes Travel Guide Five‑Star or rated property preferred.
• Knowledge of, and experience with, Southern Nevada Health District and Nevada State Board of Cosmetology regulations preferred.

WORK ENVIRONMENT

Physical demands include standing, walking, and noise exposure for extended periods. Position requires occasional lifting and moving of items weighing up to 50 pounds. May be exposed to casino‑related environmental factors including secondhand smoke. Must be able to work flexible hours, including nights, weekends, and holidays.

EQUAL OPPORTUNITY / DIVERSITY

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Native American and Indigenous Tribes who meet the job requirements.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!