Executive Director, Luxury Spas & Salons

100 Hard Rock Int'l USA, Inc; Las Vegas (NV); On-site; USD 180,000 - 320,000; Full time

Job summary

Hard Rock Hotel & Casino Las Vegas seeks an Executive Director of Spas and Salons to lead two luxury spa and salon operations at the Guitar Hotel and Resort Hotel. You will drive strategic initiatives, establish standards, and ensure Forbes Five-Star guest experiences across both properties.

Ideal candidate has 10+ years in guest service/hospitality leadership, 5+ years in senior spa leadership, and strong financial acumen.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• 10+ years of guest service or hospitality leadership experience or equivalent.
• 5+ years as Director of Spa/Executive Director of Spa or Luxury Spa Dept Head.
• Experience in hotel or casino environments preferred.
• Exceptional leadership, communication, and customer service skills.
• Strong financial acumen including budgeting, forecasting, and P&L.
• Knowledge of luxury spa operations, licensing requirements, and high-end product lines.
• Prior Forbes Travel Guide Five-Star or rated property experience preferred.
• Knowledge of Southern Nevada Health District and Nevada State Board of Cosmetology regulations preferred.

Responsibilities

• Operate in alignment with Hard Rock Hotel & Casino Las Vegas policies and Nevada regulations.
• Develop strategic business plans for two spa locations.
• Oversee treatment menus, pricing, service standards, and SOPs.
• Manage payroll, inventory, and brand-aligned guest experiences.
• Meet Forbes Five-Star standards across arrival, treatment, and departure.
• Prepare revenue projections and annual budgets.
• Lead spa leaders and teams with SMART development plans.
• Foster luxury hospitality culture and superior guest personalization.

Skills

Leadership

Communication

Customer service

Financial acumen

Strategic planning

Guest experience

Education

Bachelor’s degree in Hospitality Management

Tools

POS systems

Job description

Hard Rock Hotel & Casino Las Vegas seeks an Executive Director of Spas and Salons to lead two luxury spa and salon operations at the Guitar Hotel and Resort Hotel. You will drive strategic initiatives, establish standards, and ensure Forbes Five-Star guest experiences across both properties.

Ideal candidate has 10+ years in guest service/hospitality leadership, 5+ years in senior spa leadership, and strong financial acumen.