Chase Travel Digital Channels, Product Experience (Web & Mobile)

Testing Site - JPMC; New York (NY); On-site; USD 250,000 - 350,000; Full time

Job summary

Chase Travel is seeking a results-driven Vice President of Product Experience to lead the homepage experience across web, mobile and chat in the authenticated context. You will own the strategy, UX, content/modules, personalization and experimentation to optimize engagement and downstream conversion.

Responsibilities include setting the homepage roadmap, driving high-intent interactions, building automated content frameworks, and leading a small team while partnering with Marketing, Digital,

Qualifications

• Bachelor’s degree in Business, Marketing, Technology, or a related field.
• 7+ years in product management with a focus on digital channels.
• Proven track record launching digital products in travel, e-commerce, or financial services.
• Attention to detail and ability to manage multiple tasks and priorities.
• Strong analytical skills to drive decisions and product enhancements.
• Excellent communication and interpersonal skills across teams and levels.
• Passion for travel and understanding of industry trends.
• Flexibility to work with a global team across multiple time zones.

Responsibilities

• Homepage vision & roadmap: set strategy for Chase Travel homepage and entry points.
• Qualified engagement: increase high-intent actions from the homepage.
• Content automation: build scalable automation for homepage content and modules.
• Customization & personalization: define and ship personalized experiences at scale.
• Site monetization: own homepage monetization strategy with partners.
• Content & merchandising: optimize offers, rewards value, and recommended trips.
• Cross-team feeder alignment: partner with Digital, Marketing/CRM, Rewards.
• Experimentation engine: run continuous test-and-learn with guardrails.
• Performance & accessibility: ensure fast, accessible homepage across devices.
• Governance: prioritize homepage real estate and changes with clear criteria.
• People leadership: manage two direct reports and develop product cadence.

Skills

Leadership

Strategic thinking

Analytical skills

Communication

Cross-functional collaboration

Travel industry knowledge

Time management

Education

Bachelor’s degree in Business, Marketing, Technology, or related field

Tools

Agile methodologies

Job description

We are seeking a results driven, e-commerce Vice President of Product Experience to join our Digital Channels team.This role owns the Chase Travel homepage experience in the authenticated ("secure") context across web, mobile and chat.In this role you are accountable for the homepage’s strategy, UX, content/modules, personalization and experimentation, ensuring it efficiently routes customers into the right travel shopping flows and increases qualified engagement and downstream conversion - while partnering with Marketing, Chase Digital, Rewards, and other teams that feed traffic into the homepage.

Job Responsibilities:

• Homepage vision & roadmap:Set the strategy for what the Chase Travel homepage should accomplish (orientation, value prop, personalization, and routing). Entry points and management of public homepage.

• Qualified engagement:Increase high-intent actions from the homepage (e.g., search initiation, selection of curated deals, etc.).

• Content automation strategy:Build and scale an automation approach for homepage content and modules (e.g., rules-based and ML-assisted selection, templated content frameworks, inventory-aware and time-sensitive placements) to keep the experience fresh, relevant, and operationally efficient.

• Customization & personalization at scale:Define and ship personalization capabilities that adapt modules, ordering, messaging, and recommendations based on customer context (rewards balance, benefits eligibility, affinity, trip intent signals), with clear controls, transparency, and guardrails.

• Site monetization:Own the homepage monetization strategy in partnership with business and supply teams—optimizing module real estate and merchandising to improve revenue drivers (attach, margin mix, conversion lift) while protecting trust and minimizing “ad-like” fatigue.

• Content & merchandising:Optimize how offers, rewards value, and recommended trips are presented—balancing revenue, customer trust, simplicity, and compliance requirements.

• Cross-team “feeder” alignment:Partner with Chase Digital, Marketing/CRM, Rewards to ensure entry points deliver the right context and that homepage content reflects promised value (points, benefits, offers).

• Experimentation engine:Run continuous test-and-learn on homepage layout, modules, messaging, personalization, automation rules, and routing; standardize guardrails (trust, clarity, performance) and operationalize learnings into rollouts.

• Performance & accessibility:Ensure a fast, stable, accessible homepage experience across devices and app/web surfaces.

• Governance:Own prioritization for homepage real estate, module changes, automation rules, and stakeholder requests; maintain clear decision criteria and a transparent intake process.

• People leadership and talent development:Manage, coach and develop two high-performing direct reports, setting clear goals/OKRs, providing growth feedback and building a strong product craft and execution cadence.

Required Qualifications, capabilities and skills:

• Bachelor’s degree in Business, Marketing, Technology, or a related field
• Minimum of 7+ years of experience in product management, with a focus on digital channels and customer-facing products.
• Proven track record of successfully launching and managing digital products in the travel, e-commerce, or financial services industries.
• Attention to detail and ability to manage multiple tasks and priorities simultaneously is critical for success.
• Strong analytical skills with the ability to leverage data to drive decisions and product enhancements.
• Exceptional communication and interpersonal skills, with a demonstrated ability to collaborate effectively across teams and levels.
• Passion for travel and a deep understanding of the travel industry landscape and customer trends.
• Flexibility to accommodate working with a global team across multiple time zones.

Preferred qualifications, capabilities and skills:

• Familiarity with Product Management, eCommerce, Marketing, and Travel industry
• Passion for building something new, working across boundaries to implement change and helping others succeed.
• Familiarity/Experience with Agile build methodologies preferred