Executive Director, Organizational Strategy & Onboarding

Socket.dev; Chicago (IL); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Executive Director, Program Director of Organizational Strategy to shape multi-year transformation across client onboarding and service operations.

You will partner with senior leaders to set priorities, drive governance, and lead a high-performing team through cross-functional initiatives focused on people, processes, and locations. You will translate complex topics into executive-level narratives, define target-state operating models, and measure progress

Qualifications

• 10+ years of program management and change management experience in a large organization.
• Experience leading teams and communicating with senior stakeholders through written and verbal presentations.
• Bachelor’s degree.
• Experience applying structured analytical approaches to evaluate options and develop recommendations.
• Knowledge of artificial intelligence and machine learning concepts, frameworks, and business applications.
• Experience using data visualization and workflow/analytics tools such as Alteryx or Tableau.
• Proficiency in Microsoft PowerPoint to produce executive-level materials and in Microsoft Excel to support program analytics and reporting.
• Experience with Microsoft SharePoint.
• Experience managing multiple priorities and delivering outcomes in a fast-paced environment and building partnerships with stakeholders across functions and locations.

Responsibilities

• Lead the development and execution of multi-year organizational strategy aligned to business priorities and operating goals.
• Partner with senior leaders to identify strategic opportunities, assess trade-offs, and drive decision-making through structured analysis.
• Shape operating model improvements by defining target-state capabilities, governance, and delivery approaches.
• Lead workforce transformation initiatives, including capability planning and role evolution, in partnership with key stakeholders.
• Develop and support location strategy assessments to improve effectiveness and resilience.
• Establish program governance, milestones, and performance metrics to track progress and outcomes across initiatives.
• Translate complex topics into clear executive-level narratives, updates, and recommendations.
• Lead cross-functional working groups to remove roadblocks, manage dependencies, and deliver sustainable change.
• Coach and develop team members through clear goals, feedback, and inclusive leadership practices.
• Identify implementation risks and support mitigation planning in collaboration with appropriate partners.

Skills

Leadership

Change management

Executive communication

Structured analytics

AI/ML concepts

Stakeholder management

Education

Bachelor’s degree

Tools

Alteryx

Tableau

PowerPoint

Excel

SharePoint

Job description

JPMorgan Chase & Co. is seeking an Executive Director, Program Director of Organizational Strategy to shape multi-year transformation across client onboarding and service operations.

You will partner with senior leaders to set priorities, drive governance, and lead a high-performing team through cross-functional initiatives focused on people, processes, and locations. You will translate complex topics into executive-level narratives, define target-state operating models, and measure progress