Executive Director of Operations

UNC Health Care; Chapel Hill (NC); On-site; USD 180,000 - 260,000; Full time

Job summary

UNC Health Care seeks an Executive Director of Operations to drive strategic initiatives, coordinate executive content, and manage milestones across the organization. This onsite role in Chapel Hill requires extensive leadership experience and a strong track record in executive advisory and project leadership.

The candidate will partner with the executive to translate complex information into clear presentations, manage budgets and programs, and guide change across a complex healthcare system.

Qualifications

• Requires Bachelor's degree. Master's degree strongly preferred.
• Requires ten (10) years of progressively responsible experience and 7 years of management experience.
• Ability to communicate ideas and solutions clearly and concisely.
• Excellent project management and change management skills for key department initiatives.

Responsibilities

• Act as advisor and central point of contact for executive leadership meetings.
• Plan, organize, develop agendas, facilitate EVP driven meetings and track milestones.
• Manage executive communications and prepare client-facing presentations.
• Analyze data and metrics to improve accountability and efficiency.
• Lead and develop teams, delegate, and drive organizational change.
• Oversee change management and strategic initiatives across the organization.

Skills

Executive communication

Project management

Change management

Leadership

Education

Bachelor's degree

Master's degree preferred

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

The Executive Director of Operations is responsible for driving the executive's strategic initiatives forward, including communicating and managing deliverables across the business. The executive advisor will direct, monitor and contribute to strategic projects and program management for the executive's office. This position requires balancing and influencing multiple competing priorities and individuals and is responsible for the central coordination of all strategic and operational activities. The Executive Director will provide leadership and direction for change management initiatives, budget and financial planning, project management, and program development on behalf of the executive. Additionally, this position has oversight for all ongoing projects supporting the executive's agenda to ensure that the established milestones and measurement criteria are being met.

The ideal candidate will have experience within a healthcare organization or academic medical system and bring a strong background serving in a high-level executive advisory, Chief of Staff, or similar strategic leadership capacity. The ideal candidate will also demonstrate exceptional executive communication, storytelling, and presentation skills, with the ability to translate complex information into clear, compelling executive-level presentations and messaging.

This position is onsite in Chapel Hill, NC.

Responsibilities

Advising

Act as an advisor and be a sounding board to the executive. Central point of contact and owner of content for all executive's leadership meetings. Responsibilities to include: Plan, organize, develop agenda, and facilitate EVP driven meetings. Capture major take aways, maintain milestones and track, assign and maintain clear action items and exception reporting. Work with leadership team to ensure follow-up on deliverables and elevate key issues that are stalled. Assist with operational management decisions and actions as directed.

Communication

Manage executive's communications, including key announcements. Oversee presentations, including communications, prepare and set expectations to presenters and attendees. Develop and deliver customer facing content for executive presentations.

Analysis

Analyze data and organizational metrics to provide insight and recommendations to improve the organization's accountability and efficiency.

Leading People

Leads people toward meeting the organization's vision, mission, and goals. Provides an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Encourages workforce engagement by building a commitment to excellence and by promoting the organization's vision internally and externally. Delegates responsibility clarifies expectations and holds others accountable for achieving results related to their area of responsibility. Leads in a deliberate and predictable way and operates with transparency. Treats sensitive or confidential information appropriately. Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods. Manages and resolves conflicts and disagreements in a constructive manner.

Leading Change

Acts as a catalyst for organizational change. Influences others to translate vision into action. Brings about strategic change, both within and outside the organization, to meet organizational goals. Establishes an organizational vision and implements it in a continuously changing environment. Is open to change and new information and rapidly adapts to new information, changing conditions, or unexpected obstacles. Deals effectively with pressure and remains optimistic and persistent, even under adversity. Recovers quickly from setbacks. Formulates objectives and priorities and implements plans consistent with the long-term interests of the organization. Capitalizes on opportunities and manages risks. Takes a long-term view and builds a shared vision with others.

Results Driven

Exceeds organizational goals and customer expectations. Makes decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks. Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Delivers high-quality services and is committed to continuous improvement. Fosters a culture of safe and compassionate patient care. Makes well-informed, timely decisions, even when data are limited or solutions produce unfavorable results. Positions the organization for success by identifying new opportunities and building the organization by developing and improving services. Leads the budgeting process. Uses cost-benefit thinking to set priorities, monitors expenditures in support of programs and policies, and identifies cost-effective approaches.

Other Information

• Requires Bachelor's degree. Master's degree strongly preferred.
• Appropriate licensures and certifications recommended.
• Requires ten (10) years of progressively responsible experience and 7 years of management experience.
• Ability to communicate ideas and solutions in a clear, concise manner. Identifies problem areas and skill gaps proactively and addresses them appropriately. Excellent project management and change management skills for designing and implementing high priority department initiatives in a complex environment.

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Director's Office

Work Type: Full Time

Standard Hours Per Week: 40.00

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Yes

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.