Executive Director (Independent Living Community)

True Connection Communities - Arbour Square; Harleysville (PA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Job summary

True Connection Communities’ Arbour Square of Harleysville seeks an Executive Director to lead the Independent Living community just north of Philadelphia. The role focuses on occupancy, resident satisfaction, and exceptional service delivery.

The ideal candidate will apply strong leadership, budgeting, sales and marketing expertise to foster a high-performing team, engage residents, and partner with regional leaders to execute the company vision.

Qualifications

• High School Diploma or equivalent.
• 2–4 years of leadership experience in a senior living and/or hospitality environment.
• Independent leadership with problem-solving and situational awareness.
• Strong relationship-building with employees, customers and residents.
• Ability to prioritize and meet deadlines in a fast-paced environment.
• Financial acumen including budget management.
• Analytical skills to use data for strategic actions.
• Agile and adaptable mindset with evolving business needs.
• Strong tech/digital skills (navigating websites, spreadsheets, email).

Responsibilities

• Lead operations of the senior living community, including resident support, sales and marketing, administration, dining, activities, housekeeping, security and maintenance.
• Supervise, coach and develop assigned staff.
• Collaborate with Regional Directors on budgets, initiatives, and company vision.
• Hire, train, and discipline staff to ensure top talent for residents and business.
• Inspire the team to deliver cost-effective services in a stable community.
• Participate in Manager-on-Duty and cover weekends on a rotating basis.
• Lead by example with a culture of love and respect for residents and staff.
• Perform other duties as assigned.

Skills

Leadership

Relationship building

Budget management

Analytical skills

Tech proficiency

Agile mindset

Problem-solving

Education

High School Diploma or equivalent

Bachelor’s degree in Business/Marketing

Tools

Excel

Salesforce

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Executive Director (Independent Living Community)

Full Time Harleysville, PA, US

2 days ago Requisition ID: 4180

ABOUT US

True Connection Communities, a proud member of Green Courte Residential Holdings, is a rapidly expanding network of luxury senior living communities specializing in Active Adult and Independent Living. At TCC, every day presents a unique opportunity for our team members to forge meaningful connections with residents, their families, and each other in a deeply personal and impactful way.

Whether you interact directly with residents or support those who do, you'll find countless opportunities to make a difference in the lives of others here.

Discover more about True Connection Communities and how you can be part of our mission to enhance the lives of seniors by visiting www.trueconnectioncommunities.com – and, check out a brief sneak preview into a ‘ day in the life’ at TCC with our Sales Leader.

SALARY & BONUS

Competitive base salary and an exceptional bonus/incentive plan designed to reward your hard work and success. Bonus Plan includes commission, community payout, occupancy bonus, and annual performance bonus.

SUMMARY

We are seeking a results-driven Executive Director to lead our team at Arbour Square of Harleysville (located north of Philadelphia in Montgomery County). This Independent Living community offers vibrant amenities and active neighbors. The ideal candidate will leverage their existing operational, sales, and culture building expertise to lead a high-performing team focused on resident satisfaction, operational excellence, sales and marketing, occupancy, and more.

WHAT YOU’LL DO

• Primary contact for all staff, residents, prospects, community organizations, government agencies and the public.
• Lead the operations of the Senior Living community including but not limited to, resident support, sales and marketing, administration, dining, activities, housekeeping, security, and maintenance.
• Supervises, coaches, develops, and motivates associates and other assigned direct reporting staff.
• Work with the Regional Directors of Operations and Sales to strategically collaborate on budget management, new and ongoing initiatives, and the execution of the True Connection Communities vision for senior living excellence.
• Hire, train, coach, and discipline associates to ensure top-tier talent is in place to support the needs of the residents and overall business.
• Inspire your team’s creativity to deliver exceptional, cost-effective services while fostering a stable and supportive community environment.
• Participates in Manager-on-Duty program, including covering weekends on a rotating basis.
• Lead through example and with a ‘love and respect’ of the team, community, amenities, and residents.
• Other duties as assigned…

REQUIRED SKILLS

• High School Diploma or equivalent experience.
• Minimum of 2-4 years of Leadership experience within a senior living and/or hospitality environment (Director-level and up)
• Independent leadership; problem-solving, and situational awareness.
• Relationship building and ability to build rapport with employees, customers and residents.
• Ability to prioritize and meet deadlines in a fast-paced environment.
• Financial acumen – budget management.
• Analytical skills – ability to use data to anticipate challenges and to develop strategic action plans.
• Agile and highly adaptable mindset, with the ability to pivot quickly in response to evolving business needs.
• Strong tech/digital skills (navigating websites, spreadsheets, email, and other tools)

PREFERRED SKILLS

• Bachelor’s degree in Business, Marketing, or related field.
• Prior experience in Sr. Living (highly desired)
• Experience managing/leading an Active Adult or Independent Living community (highly desired)
• Property management and/or hospitality experience (highly desired)
• Existing knowledge and/or experience with Excel and Salesforce (highly desired)

WHAT WE OFFER

• Competitive salary and incentive plans (payouts monthly, quarterly, and yearly)
• Health, Dental, Vision Insurance plan options