Executive Director - Growth, Compliance & Social Services

HeartWell Services LLC; Albuquerque (NM); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Job summary

HeartWell Services LLC is seeking an Executive Director to oversee day-to-day operations, financial performance, compliance, and growth for a disability-focused social services agency in the United States. DDSD/DD Waiver experience is highly preferred.

The ideal candidate brings senior leadership experience in social services or regulated environments, with a strong track record in QA/QI, risk management, budgeting, and driving organizational success while preserving person-centered services.

Qualifications

• Senior leadership experience in social services, healthcare, behavioral health, disability services, or a similar regulated environment.
• DDSD/DD Waiver or Medicaid waiver experience is strongly preferred.
• Experience with compliance, QA/QI, risk management, and regulatory requirements.
• Strong budgets, P&L, expense management, and financial performance.
• Proven ability to build systems, improve processes, identify operational risks, and hold teams accountable.
• Strong leadership, communication, problem-solving, and decision-making skills.
• Ability to balance mission, quality, compliance, and profitability.
• Hands-on leadership style with the ability to make sound decisions, solve problems, and follow through.

Responsibilities

• Oversee overall agency operations and ensure departments are meeting performance, financial, and compliance expectations.
• Lead QA/QI efforts and maintain readiness for state, Medicaid, DDSD, and other regulatory audits.
• Identify compliance gaps, operational risks, and areas of exposure and develop practical solutions to address them.
• Build and improve systems, policies, procedures, and internal processes that allow the agency to operate efficiently and consistently.
• Manage and monitor P&L, budgets, revenue, labor costs, overtime, and operating expenses.
• Identify opportunities to control costs, improve efficiency, and maintain a healthy and sustainable profit margin without compromising the quality of services.
• Monitor key operational and financial metrics and use data to make informed decisions.
• Provide leadership, direction, and accountability to managers and department leaders.
• Partner with HR and leadership on staffing, employee performance, retention, and organizational development.
• Ensure services remain person-centered, compliant, and aligned with the needs of the individuals we serve.
• Develop strategies for responsible growth while maintaining strong financial and regulatory controls.

Skills

Leadership

QA/QI

Compliance

Budgeting

P&L management

Job description

HeartWell Services LLC is seeking an Executive Director to oversee day-to-day operations, financial performance, compliance, and growth for a disability-focused social services agency in the United States. DDSD/DD Waiver experience is highly preferred.

The ideal candidate brings senior leadership experience in social services or regulated environments, with a strong track record in QA/QI, risk management, budgeting, and driving organizational success while preserving person-centered services.