Social Services Director

Caring Life Services; Pennsylvania; On-site; USD 90,000 - 120,000; Full time

Job summary

Caring Life Services seeks a Social Services Director to steer the Consolidated Waiver program's strategy and daily operations. You will ensure compliance with ODP and Medicaid, drive improvements in service delivery, and lead a team of coordinators and case managers.

Experience in IDD or healthcare leadership, plus strong collaboration with families and community partners, is essential for success in this role.

Qualifications

• Bachelor's degree required; Master’s preferred.
• Minimum 5 years in a leadership role within IDD or healthcare.
• At least 3 years of experience with Consolidated Waiver/ODP programs.
• Strong knowledge of ODP regulations and Medicaid requirements.

Responsibilities

• Oversee and direct the delivery of services to individuals in the Consolidated Waiver program.
• Ensure services comply with ODP regulations, policies, and procedures.
• Develop strategies to improve service delivery and outcomes for individuals.
• Coordinate with internal teams for quality care and compliant support plans.
• Monitor program effectiveness and adjust to improve efficiency and satisfaction.
• Manage, mentor, and develop a team of service coordinators and case managers.
• Conduct performance evaluations and create development plans for staff.
• Promote a positive environment that supports professional growth.
• Ensure all services and documentation meet state and federal requirements, including Medicaid.
• Implement quality assurance processes and prepare for audits and reviews.
• Develop and monitor incident reports and corrective action plans.
• Act as liaison between the agency, ODP, families, and external stakeholders.
• Build relationships with community partners and healthcare providers.
• Participate in meetings and committees to stay current on policy changes.
• Develop and manage budgets for services under the Consolidated Waiver.
• Monitor expenditures and identify cost-effective delivery opportunities.

Skills

Leadership

Communication

Regulatory compliance

Budgeting

Problem-solving

Education

Bachelor's degree in Social Work, Human Services, Psychology, or related field

Job description

The Social Services Director will be responsible for the strategic direction and daily operations of all service programs under the Consolidated Waiver. The ideal candidate will possess a strong understanding of ODP regulations, experience with waiver services, and a passion for supporting individuals with IDD. The Director will ensure the agency’s services are compliant with state and federal regulations, promote best practices in service delivery, and foster a culture of continuous improvement.

Key Responsibilities

Service Oversight & Management

• Oversee and direct the delivery of services to individuals enrolled in the Consolidated Waiver program.
• Ensure services are delivered in accordance with ODP regulations, policies, and procedures.
• Develop and implement strategies to improve service delivery and outcomes for individuals.
• Coordinate with internal teams to ensure quality care, individualized support plans, and compliance with all waiver guidelines.
• Monitor program effectiveness and make adjustments to improve efficiency and client satisfaction.

Staff Supervision & Development

• Manage, mentor, and support a team of service coordinators, case managers, and other staff involved in the delivery of waiver services.
• Conduct performance evaluations, provide feedback, and create development plans for staff.
• Promote a positive, team-oriented environment that fosters professional growth and ensures quality service delivery.

Compliance & Quality Assurance

• Ensure all services and documentation are compliant with state and federal requirements, including ODP guidelines and Medicaid regulations.
• Implement and oversee quality assurance processes to monitor service delivery, safety, and satisfaction.
• Prepare for and manage external audits and program reviews.
• Develop and monitor incident reports and corrective action plans as needed.

Collaboration & Stakeholder Engagement

• Act as a liaison between the agency, ODP, families, and other external stakeholders.
• Build and maintain relationships with community partners, healthcare providers, and advocacy organizations to support the individuals we serve.
• Participate in meetings, committees, and conferences to stay current on policy changes and best practices.

Budgeting & Resource Management

• Work with the leadership team to develop and manage budgets for services under the Consolidated Waiver.
• Monitor expenditures to ensure services are delivered within budget and resources are allocated efficiently.
• Identify opportunities for cost-effective service delivery without compromising quality.

Qualifications

Education

• Bachelor's degree in Social Work, Human Services, Psychology, or related field (Master’s preferred).

Experience

• Minimum of 5 years of experience in a leadership or managerial role within the IDD or healthcare sector.
• At least 3 years of experience working with the Consolidated Waiver or other ODP programs.
• Proven experience in program management, staff supervision, and service delivery.
• In-depth knowledge of ODP regulations, Medicaid requirements, and best practices in IDD services.

Skills & Abilities

• Strong leadership and interpersonal skills, with the ability to motivate and inspire staff.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to navigate complex regulatory environments and ensure compliance.
• Strong organizational and time-management skills with the ability to prioritize and meet deadlines.
• Ability to work collaboratively with diverse stakeholders and advocate for the individuals served.

Any questions please e-mail [e-mail]