Executive Director, Global IT Service Management

Nomura; New York (NY); On-site; USD 220,000 - 270,000; Full time

Job summary

Nomura seeks an US Service Management Head in New York to lead production operations for CTO systems nationwide. You will ensure stability, performance, and resilience while coordinating with global CTO teams and local units.

The role emphasizes risk management, platform migrations, and incident response in a banking technology environment. Executive Director level leadership oversees cross-functional teams, interfaces with risk and audit functions, and drives service excellence across Wholesale

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field.
• 15–20 years of progressive production support and major incident management.
• Experience in large-scale financial services tech environments.

Responsibilities

• Oversee production stability and performance of CTO systems across the US.
• Collaborate with local and global teams, manage multiple business-unit staff.
• Lead migration to standardized group platforms and ensure service excellence.
• Proactively manage IT operational risk and regulatory compliance.
• Support global follow-the-sun operations and incident response.

Skills

Stakeholder management

Communication skills

Leadership

Presentation skills

Collaboration

Education

Bachelor's degree in Computer Science, Engineering, or related technical field

Tools

ITIL framework

Public Cloud knowledge

Identity management

Job description

Nomura seeks an US Service Management Head in New York to lead production operations for CTO systems nationwide. You will ensure stability, performance, and resilience while coordinating with global CTO teams and local units.

The role emphasizes risk management, platform migrations, and incident response in a banking technology environment. Executive Director level leadership oversees cross-functional teams, interfaces with risk and audit functions, and drives service excellence across Wholesale